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Unread 18 May 19, 10:20 PM  
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#9
mcfly
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Originally Posted by steviet78 View Post
This is the reason I always refuse any upgrade at the desk ( I accept them in the parking lot of course when you dont need to sign another agreement )
We upgraded at the counter in the parking lot - not the main counter in the terminal. This is why I was caught by surprise- I thought Jose was doing me a favour. I even tipped him $10 for taking care of me - which he mentioned several times. Now I feel like a mug.

Originally Posted by steviet78 View Post
Unfortunately this is one of those things to chalk up to experience and move on. However pursue with Alamo first but as Tom Morrow says they will produce a signed contract if you try going through he credit card route. My only dealings with Alamo like this is when they charged me for fuel but I returned the car full but after a couple of emails they refunded me.
Yes Im resigned to losing this one - but still gutted as its a lot of money and has definitely taken the edge of the holiday for me. It was our first USA holiday as a family. The rest of the holiday was absolutely fantastic so I will forget it - but Id love to make Alamo realise what a dirty trick this was and how it can really ruin someones experience.

Edited at 10:24 PM.
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Unread 19 May 19, 12:09 AM  
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OP have you tried emailing Alamos MCO email?
I did over some issues and got a really good reply from them. May be worth a shot.
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Unread 19 May 19, 02:46 AM  
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ChrisS
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Hi Mcfly, sorry to read what happened, unfortunately this is one of the regular, and many, 'extras' staff try to knock out at most/all car supplier desks/garage to increase their commission, they quote the daily upgrade amount in the hope you believe it's the total extra figure for your rental, unless one is really on the ball, not easy after a long flight, it's easy to get sucked in. As mentioned it may be worth emailing Alamo, they may refund a percent, but if all fails write it off as an expensive lesson learnt. You are now wise to their tricks and won't fall for their BS again.
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Unread 19 May 19, 09:03 AM  
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antietam
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This is also a lesson to everyone to always book a car that is at least one size bigger than you need.
If you are in any doubt that the size you want to hire is big enough just go up to the next size and take the possibility it wont be big enough out of the equation.
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Unread 19 May 19, 01:00 PM  
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Originally Posted by mcfly View Post
There were no standard Expeditions available- hence my fury at having to pay $748 extra for the Max version. If they had given us the standard version then Id have had no need for an upgrade ☹️
What cars were available in the row?
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Unread 19 May 19, 02:41 PM  
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Originally Posted by steviet78 View Post
This is the reason I always refuse any upgrade at the desk ( I accept them in the parking lot of course when you dont need to sign another agreement )
Agree, I'd booked a full size for last Nov. We flew in weekend before Thanksgiving so that's probably reason there was only 1 single vehicle in the full size row when we got to garage - a F150 truck. Erm, not for us thanks . Attendant came over and asked us if we would be happy to take any of the minivans from next row instead. Eh yes, so long as it doesn't cost extra. It didn't and there were lots to choose from so we had a nice comfortable drive up to Orlando .

My mother of course having been spoiled by the bigger car now wants another minivan this year. There are only 3 of us so and we're flying into MCO this year so I've only booked a full size so far. Will keep an eye on prices. Last year I was able to cancel and rebook in Sept (2 mths out) for $150 cheaper than original booking. So we had our minivan for 17 days for if I remember correctly $480.
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Unread 19 May 19, 02:49 PM  
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Was this fraud, a misunderstanding, or a billing error (where they didn't take into account pre pay). Enterprise who own Alamo are a very customer centric company- you need to raise this with Alamo and keep pushing until you get answers.
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Unread 19 May 19, 07:35 PM  
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TEL N KEL
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Sounds like $45 per day plus all other taxes and airport charges,
If it sounds to good to be true it usually is to good to be true.

You should always read paper work before signing and if the charges are not what you expect do not sign and question it.

If there is a queue behind you so be it they will have to wait until you have checked over things.

You more than likely also paid over the actual daily upgrade rate as you asked for the upgrade they would of jumped in with top price.

Unfortunately It happens to many due to being tired from the long journey.
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