|
General Chat This forum is for general topics and chat type threads. |
|
Thread Tools | Search this Thread | Display Modes |
15 Aug 19, 10:24 PM |
#1
|
|
Swimming at the All Star Resort
|
False accusation of damage to Tv in hotel room
So not a good start to holiday. After landing at MCO this afternoon, switched phone on and received an email from hotel we stayed in last night at airport telling me they were charging £250 for a Damaged TV along with Pictures.
We categorically did not do this damage. We treat hotel rooms with respect like we would our own home. As you can imagine we are upset about this and it has put a dampener to the start of our holiday. Anyone got any suggestions how to approach this? |
|
|
15 Aug 19, 10:29 PM |
#2
|
Imagineer
Join Date: Apr 02
Location: Ferndown, Dorset
|
Did you pay for the room by credit card? Maybe refer the matter to the CC company?
__________________
Rob Before hitting that "Submit Post" button, re-read what you've typed and consider: Is it true? Is it kind? Is it helpful? Is it necessary? |
15 Aug 19, 10:31 PM |
#3
|
|
Imagineer
Join Date: Mar 12
|
Oh no, not sure that I can give any advice but hope that you can get this sorted and enjoy your holiday x
|
|
|
15 Aug 19, 10:31 PM |
#4
|
|
Imagineer
|
As Rob says
We now no matter where take pictures of fixtures and fittings when we arrive and leave And we encourage our guests to do so just in case house keeping miss Something and it can happen especially on busy turn around days |
|
|
15 Aug 19, 10:34 PM |
#5
|
Imagineer
Join Date: Apr 02
Location: Ferndown, Dorset
|
__________________
Rob Before hitting that "Submit Post" button, re-read what you've typed and consider: Is it true? Is it kind? Is it helpful? Is it necessary? |
15 Aug 19, 10:43 PM |
#6
|
|
Trying for More Ears
Join Date: Jul 18
|
It is clear that you are not responsible for the damage or you wouldn't bother to ask advice on here. I would, at least initially, assume that the hotel has made an inocent mistake in identifying you as the persons responsible and respond in that vein, explaining that you are sure that everything was OK when you left the hotel and ask them to check if it really was your room and they are sure no one else had access. At the same time I would make it clear that you are upset by the accusation and hope they identify the real persons responsible as soon as possible to put your mind at rest.
__________________
Hulk me again |
|
|
16 Aug 19, 01:55 AM |
#7
|
Imagineer
|
Ask them for a picture of the TV in the room before you arrived to prove the damage was done during your stay.
Can you say which hotel?
__________________
______________________ Lived in Orlando since 2006 —————————————— |
16 Aug 19, 06:50 AM |
#8
|
Imagineer
|
__________________
DLP 1999 | DLP Cheyenne August 2002 | Rosen Center August 2004 Cane Island July 2010 | Beach Club Resort August 2010 DLP Le Etangs Fleuris August 2011 | DLP 2011 Xmas Trip | DLP 20th Anniversary July 2012 | First Disney Cruise & Beach Club August 2015 | Cane Island July 2016 & Dream Cruise |
16 Aug 19, 06:55 AM |
#9
|
|
Imagineer
|
What sort of damage was there to the TV? Would it have been clear when you where there if the TV looked that way? I would question that they have the right room.
__________________
Natalie Xx Don't wait for the Storm to Pass, Learn to Dance in the Rain.. |
|
|
16 Aug 19, 08:23 AM |
#10
|
slightly serious Dibber
|
|
Thread Tools | Search this Thread |
Display Modes | |
|
DIBB Savings |
AttractionTickets.com
Get £10 off each Disney Ticket with the code ATDIBB10 Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS |
theDIBB Blog |
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
Disney announced that a new nighttime show, “Disney Dreams That Soar,” will run nightly at... Read More »
Walt Disney World Resort guests can get ready to have a “glowing’’ good time when... Read More »
|
theDIBB Menu |
Exchange Rates |
US Dollar Rates
Euro Rates |
DIBB Premium Membership |
Did you know you can help support theDIBB with Premium Membership? Check out this link for more information and benefits, such as... "No adverts on theDIBB Forums" Upgrade Now |