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Unread 16 Aug 19, 12:06 PM  
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#1
Dyer
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Join Date: May 12
Saratoga Springs Resort

We arrived at Saratoga Springs resort yesterday. Weve previously loved and stayed at OKW and stayed near turtle pond road both times.

Weve been put in The Carousel which feels like the back of beyond, we had to make the sofa bed up (no bedd on it) when we arrived and this morning weve realised we have no toaster. My question is am I being unreasonable if I have a moan? Not about where we are because I realise someone has to be here but re the bed and toaster?
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Unread 16 Aug 19, 12:54 PM  
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Claudette
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I have never been to a hotel where the sofa bed has been made up, as not everyone will want / need to use it. I don't think that is cause for complaint. You should have a toaster, but can you not just ring and ask for one to be sent over, it doesn't need a moan does it?
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Unread 16 Aug 19, 01:25 PM  
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Inky
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Join Date: Jul 16
Mobile

They dont make the bed up for you xx Grandstand us great, can you request to move?
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Unread 16 Aug 19, 02:59 PM  
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#4
Dyer
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Originally Posted by Claudette View Post
I have never been to a hotel where the sofa bed has been made up, as not everyone will want / need to use it. I don't think that is cause for complaint. You should have a toaster, but can you not just ring and ask for one to be sent over, it doesn't need a moan does it?
This is why I asked the question, although with four people in the room, surely its a given that the sofa bed will be used. I will speak to reception about the toaster on our return from Epcot today. I think Ive been spoilt by OKW and the room/balcony size. Yesterday felt like such a disappointment walking into the room.
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Unread 16 Aug 19, 04:57 PM  
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#5
DisneyStacey
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Join Date: Mar 17
Mobile

As a family of three, we often use accommodation which has a sofa or pull-out bed. I cant think of an occasion where this has ever been made up ready for us. When housekeeping come in to make up the room ready for new guests, it wont have even been assigned to you yet.
I dont think thats cause for complaint.

Your room should come equipped with a toaster. Id make a call from the in room phone to request one - or just pop by the reception desk. Im sure theyll get it sorted for you.

The Carousel would definitely be my least preferred option - you could always ask if theres another room available for you? Grandstand is a lovely area. I know theres quite a bit blocked out for refurb at the moment, but if you dont ask you dont get. No harm in trying.
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Unread 18 Aug 19, 11:00 AM  
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saratogajan
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Join Date: Mar 15
We have stayed at Saratoga many times and own there now. I wouldnt stay put. Tell them how disappointed you are. They will do their best to find you something better. Carousel is a definite no for us. Let us know how you go on.
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Unread 18 Aug 19, 11:05 AM  
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Mr Tom Morrow
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We would always stay in the Carousel as long as they put a plunge pool there. Until they do it's a no.
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Unread 18 Aug 19, 11:58 AM  
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#8
saratogajan
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Join Date: Mar 15
Mobile

Exactly my view too. All the areas are so beautiful but the lack of a pool means a definite no.
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