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16 Aug 19, 08:51 AM |
#11
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Imagineer
Join Date: Jan 08
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The hotel could take that position but it isn’t conclusive proof the damage wasn’t there - it’s an assumption, nothing more. I am not aware of a contractual obligation on a hotel guest to inform the hotel management of any/all defects in a room - be it a cracked remote, carpet stain, mattress stain, worn/torn furnishings, chipped sink or surface, etc.
Like the OP, I would want solid evidence that the tv was in perfect condition. |
16 Aug 19, 09:04 AM |
#12
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Imagineer
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That’s not good and I have no idea how you can prove it wasn’t caused by you. I would be so annoyed!
I hope you get it sorted
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16 Aug 19, 09:21 AM |
#13
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Apprentice Imagineer
Join Date: Feb 11
Location: Scotland
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Could someone perhaps outline the gist of the article for me please? It won't let me see it.
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16 Aug 19, 09:26 AM |
#14
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Imagineer
Join Date: Apr 02
Location: Ferndown, Dorset
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I've attached a PDF version for easier reading (hopefully).
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16 Aug 19, 09:30 AM |
#15
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VIP Dibber
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You’d like to think it’s up to the hotel to prove it was caused by whoever they are accusing... I’d be fuming too!
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16 Aug 19, 09:54 AM |
#16
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Apprentice Imagineer
Join Date: Feb 11
Location: Scotland
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__________________
October 2009 Sequoia Lodge Disneyland Paris; October 2011 Kissimmee Villa; October 2013 Port Orleans Riverside WDW; November 2015 Lake Buena Vista Resort Village & Spa; November 2016 Hotel Santa Fe Disneyland Paris; October 2019 Animal Kingdom Lodge WDW, DIBB Villa, Hard Rock Hotel & Grand Floridian WDW |
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16 Aug 19, 10:34 AM |
#17
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Imagineer
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Are you a solicitor Cad ?
Whilst morally i agree , most hotel bookings come with T&Cs that say they can deduct from the provided CC for damage so whilst of course it must be challenged , the focus should be on ensuring the CC company doesn't take the disputed amount , as inevitably it'll be harder to get back once they have the money, regardless of the fact the onus is on them to prove who did the damage. Horrible situation , always harder to prove you didn't do something than you did, and of course the hotel knows this Edited at 10:38 AM. |
16 Aug 19, 03:45 PM |
#18
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VIP Dibber
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Came across this post from a solicitor which may be of some help its written as advice to hotel and guest house managers :
lexology/library/det...b-99e5f9cc51c2 Hope you manage to get this resolved. Couple of thoughts check your travel insurance to see if this offers any cover for damage and also your home insurance I'm guessing that no insurance company would want to pay out on your behalf without proper proof of your liability. |
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