Virgin Atlantic Credit Card Reward Seats

[Isaacsmummy]

Ah I see thank you! We haven’t had it a year yet doubt we will hit the target tho. Well unless we get to Florida in august!

[Rebelrebel]

Originally Posted by Memories4You

I have a reward voucher and an upgrade voucher valid up until 4th november 2022 and i asked if that was to book by or to take the trip by and he said they need to be flown by that date!
im a bit confused now.

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Just gone through the terms on the credit card page and found this:

"You can spend your reward for up to 24 months from the date it’s issued. That means you have to have booked your flights and taken the outbound flight within those 24 months. You can take the return journey afterwards."

So it looks like you have to have taken your outbound flight before the use by date

[unixgirl]

They should extend them given that there have been no flights for a year but seeing as it's Virgin and their behaviour throughout the pandemic has been awful I doubt they will.

[51-a- good year]

of course it depends on how much you spend but my strategy is to take the paid card (which comes with a 15000 points signup bonus - has been as high as 25000) spend £14k in a year and then send it back having gained 36k and a voucher Add on a few more points from Tesco etc and you can get a uc return to MCO for £670 as opposed to £2790 Nearly £2000 saving

you can re-apply 6 months later

[bdl1994]

Originally Posted by unixgirl

They should extend them given that there have been no flights for a year but seeing as it's Virgin and their behaviour throughout the pandemic has been awful I doubt they will.

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In fairness they have already extended them twice - for an initial 12 months and then another 3 months. In my chat with VS yesterday the agent didn’t rule out them being extended again, but this is likely to only be if there’s any further delays in the restart of international travel.

[unixgirl]

Originally Posted by bdl1994

In fairness they have already extended them twice - for an initial 12 months and then another 3 months. In my chat with VS yesterday the agent didn’t rule out them being extended again, but this is likely to only be if there’s any further delays in the restart of international travel.

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I was told that an extra 3 months extension would be seen as an exception and on an individual basis and that there was no policy to extend the vouchers when I asked. I have had a very poor customer service experience with VA over the pandemic. I was overcharged by around £500 and it took 9 months to get that refunded. Getting through to them was a nightmare. They booked the wrong flights for my sister when she gave them the exact flight details so she had to go through the rebooking process again.

[Jakey Neverland]

Originally Posted by bdl1994

I spoke with Virgin Atlantic yesterday, and to confirm: you have to have booked and travelled at least the outward leg of your journey by the voucher expiry date. If you’ve booked a return ticket, the return journey can be after the expiry date.

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This is really interesting as I spoke to them on wattsapp and was told it needed to be booked by. So much mixed info isn't there.

[Stepaway]

This is the email they sent me when I queried it...


“The expiry date on these vouchers are 19th February 2022, 26th September 2022 and 13th July 2023. Please note these need to be used by this date not travelled by”

[Rebelrebel]

Seems none of their agents know, confusion all around. I'm going to play it safe and travel before the date as I'd hate to lose them, I've got over a year so hopefully I will manage .

[bdl1994]

Thought I’d check in the Flying Club T&Cs to see if we can get a definitive answer. This is what it says:

You can spend your reward for up to 24 months from the date it’s issued. That means you have to have booked your flights and taken the outbound flight within those 24 months. You can take the return journey afterwards.

(virginatlantic/gb/en...edit-card.html)

I wonder if, for those people who they’ve told they just need to book and not yet travel, whether it would be honoured or not?