Anyone recieved refund from Disney annual pass

[gismo1554]

Originally Posted by Helen1512

Yay eventually got our refund into our bank this morning. It has taken ages and lots of emails but eventually we have it. It came via Fairfx and then omni. Disney refunded the Fairfx card back in October and Fairfx held onto the refund as we changed to a new card. Anyway eventually all sorted. Fingers crossed we can use the refund towards new tickets for our February trip 🤞

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Fantastic news! I'm glad I got mine as a gift card as I had no end of issues with Credit Card (JAJA) as it had transferred from Post Office and claimed I hadn't been refunded my DCL money. If Disney had also put this into the account I would have flipped as would have had the same issues. Took 4 months to sort out and eventually go refunded properly! This things are a nightmare when they change cards on you.

[Helen1512]

Originally Posted by gismo1554

Fantastic news! I'm glad I got mine as a gift card as I had no end of issues with Credit Card (JAJA) as it had transferred from Post Office and claimed I hadn't been refunded my DCL money. If Disney had also put this into the account I would have flipped as would have had the same issues. Took 4 months to sort out and eventually go refunded properly! This things are a nightmare when they change cards on you.

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Absolutely. It’s not Disney’s fault as they refunded the money in good faith. Fairfx should have returned it to Disney. But then with the new Fairfx card the refund was stuck with their old provider Omni. Makes you wonder if we didn’t chase it up if we’d ever had got it. We were at the point of involving the financial ombudsman but resolved today. I’m sure we’ve lost out on the exchange rate etc but happy to have the refund at last 😁

[gismo1554]

Originally Posted by Helen1512

Absolutely. It’s not Disney’s fault as they refunded the money in good faith. Fairfx should have returned it to Disney. But then with the new Fairfx card the refund was stuck with their old provider Omni. Makes you wonder if we didn’t chase it up if we’d ever had got it. We were at the point of involving the financial ombudsman but resolved today. I’m sure we’ve lost out on the exchange rate etc but happy to have the refund at last 😁

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So weirdly on my credit report I'm still showing a credit on Post Office credit card even though Jaja had sorted the issue by supposidly fixing this. I think if I hadn't been pushing nothing would have happened and I'd still be in the same situation

[vampiress88]

Had an email today to say the cheques are in the post.

Now I have to open bank account for each person to pay the cheques into

[ghints]

Anyone got any tips on how to get through this?

- I cancelled in June last year
- The AP would have had about 4 months left on it
- I telephoned every month from Aug-Jan but, given that no-one ever had any information or could do anything, just decided to give up and wait.
- Next month it will be ONE YEAR since I cancelled the pass
- I've never received an email, call or anything else from Disney
- My original payment method (which unfortunately was the Post Office Credit Card) has now expired

Any thoughts (other than wiating... ) gratefully received !

[Helen1512]

Originally Posted by ghints

Anyone got any tips on how to get through this?

- I cancelled in June last year
- The AP would have had about 4 months left on it
- I telephoned every month from Aug-Jan but, given that no-one ever had any information or could do anything, just decided to give up and wait.
- Next month it will be ONE YEAR since I cancelled the pass
- I've never received an email, call or anything else from Disney
- My original payment method (which unfortunately was the Post Office Credit Card) has now expired

Any thoughts (other than wiating... ) gratefully received !

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It could be very similar to our situation where Disney refunded to a currency card that then expired. Might be worth a call to Disney to ask if they made the refund. They were able to tell us the amount and date ours was refunded to Fairfx. We then took up the refund with Fairfx and not Disney

[vampiress88]

Originally Posted by ghints

Anyone got any tips on how to get through this?

- I cancelled in June last year
- The AP would have had about 4 months left on it
- I telephoned every month from Aug-Jan but, given that no-one ever had any information or could do anything, just decided to give up and wait.
- Next month it will be ONE YEAR since I cancelled the pass
- I've never received an email, call or anything else from Disney
- My original payment method (which unfortunately was the Post Office Credit Card) has now expired

Any thoughts (other than wiating... ) gratefully received !

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Yes mine was more or less same. I ended up emailing and they sent one back with references. Still waiting for it to come by post but it’s furthest I got

[ghints]

Thanks for the replies

Ended up on the phone to Disney for c.2.5 hours, only for their AP desk to tell me that I had been elevated to their "priority list". They couldn't offer me a gift card and they would try and refund it to the credit card which I told them had expired and the account closed.

Funny, that's exactly what they said back in October, November, December... and January

[vampiress88]

Originally Posted by ghints

Thanks for the replies

Ended up on the phone to Disney for c.2.5 hours, only for their AP desk to tell me that I had been elevated to their "priority list". They couldn't offer me a gift card and they would try and refund it to the credit card which I told them had expired and the account closed.

Funny, that's exactly what they said back in October, November, December... and January

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They will have to send cheques. My credit card is still active but the expiry date had changed and they couldn’t refund it that way

[2point]

No refund yet...

My mobile rang yesterday from a number in London, I was just about to give them a mouthful as I've had loads of scam calls lately - glad I answered it as it was Disney AP Services.

Bought 2 new DVC Gold passes which we can activate anytime in the future (hopefully August).

Once step closer to going, got all our park reservations (for Aug/Sep/Nov and Dec) confirmed on the back of getting the tickets linked.

They did say Finance were still looking into the refund - I don't know what they are looking at - we cancelled in August 2020 and have the confirmation emails from back then!