Let's keep updates on DD refunds

[Princess Ariel]

Originally Posted by itsmeGAV

Absolutely nothing here. Can't wait to submit a claim on Monday and wait 60 days.

Out of curiosity... Everyone who has had a refund, did you cancel your direct debit immediately when TC collapsed?

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For this years holiday yes I cancelled straight away...for next years I’d already cancelled the DD and confirmed with TC that I could pay the remaining balance by debit card. I’m thinking this may be why I haven’t received a refund for next years DD payments I’d made

[itsmeGAV]

Originally Posted by Princess Ariel

For this years holiday yes I cancelled straight away...for next years I’d already cancelled the DD and confirmed with TC that I could pay the remaining balance by debit card. I’m thinking this may be why I haven’t received a refund for next years DD payments I’d made

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Hmm interesting. I cancelled my DD the same day of the collapse as I was advised to do so by Lloyds, and I thought this is maybe why I hadn't had a refund yet.

[aladdin]

i also cancelled my direct debit the day of collapse, but i have seen several people asking if cancelling the direct debit effects the claim and the CAA has responded no, so we shall see

[Triciamcl]

I also cancelled mine on day of collapse as advised by RBS I’ve been wondering if that’s why too ...

[BirdsluvDisney]

I also cancelled my DD a few days before collapse, I have still not received anything.
Fingers crossed we all receive on Monday.

[Triciamcl]

Quite honestly I don’t think that’s going to happen 😡😢😢

[JACKIEC]

We had an email at 18.10 last night and by 18.30 all 5 DD payments we had made dropped back into our account.
Hope this reassures people that the money will be refunded.
Jackie

[Picklepuppy]

Still waiting here too. Fed up now. I knew it was too good to be true

[Clarentino]

We received our refund today. All 7 DD payments. Santander advised us not to cancel our DD as it would cancel automatically when Thomas Cook ceased trading & if we cancelled the DD it could be seen as us breaching the contract. Not sure if this is 100% true as it was booked in my friends name & I'm only going by what he fed back to us.

[Triciamcl]

RBS advised me to cancel my DD, Ill keep my fingers crossed until Mondayjust think it’s rubbish that after being told we’d get it automatically by Monday, it’s now looking increasingly like we will have to now fill in claims atback of the existing queue... we could have just done that last week