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Old 2 Sep 21, 11:07 AM  
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Kelly1234
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Cancelling stand alone virgin car hire

We have a car booked for October through travelplus but need to cancel as our flights have now been cancelled. Can anyone advise how to cancel this please.
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Old 2 Sep 21, 12:52 PM  
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cherryred72
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Very simple. Contact them via Whatspp. Virgin Holidays Service. Give them your booking reference number & tell them you want to cancel. They will ask for your email & DoB.

It's that simple. It takes a while to see the money. It was a least 14 days last time (when I cancelled in July this year). I've booked & cancelled with them twice.

If they are difficult then you can remind them of the T&C's. Car hire via Virgin Holidays will provide a full refund.
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Old 2 Sep 21, 06:58 PM  
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sha9
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Ours was Virgin Holidays and I just called them. Didnít take long to get through and very easily done. The money did take about two weeks to be refunded though.
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Old 4 Sep 21, 08:45 AM  
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Maindrain
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I cancelled via WhatsApp as well, had to get the credit card company involved though as they didn't refund my money for over two months.

That was last year, and things were very frantic. But it has still put me off booking with them ever again.
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Old 4 Sep 21, 01:35 PM  
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catlady
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Can I ask what number you have called to cancel or what's app no? I can't seem to get through to anyone? Thanks
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Old 4 Sep 21, 08:44 PM  
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Kelly1234
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+44 20 3322 3289 Is the WhatsApp number. I contacted them as advised on this thread. It took them a while to reply but itís all cancelled with no trouble at all. Just have to wait for the money to go back on the credit card now!
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Old 4 Sep 21, 11:40 PM  
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catlady
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Originally Posted by Kelly1234 View Post
+44 20 3322 3289 Is the WhatsApp number. I contacted them as advised on this thread. It took them a while to reply but itís all cancelled with no trouble at all. Just have to wait for the money to go back on the credit card now!
Thank you 👍
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