Car Hire & Transportation Discuss the best way of getting around Florida.

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Old 13 Sep 21, 08:10 PM  
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tiggers friend
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Join Date: Apr 07
Originally Posted by Joshie1 View Post
When was that? I cancelled with Auto Europe in April 2020 and got my refund immediately. Maybe things changed in the meantime.
February this year.

TBH I didn't expect an immediate refund, but once I sent them an email the refund was paid a few days later. It wouldn't stop me booking with them in future, if the price was right.
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Old 16 Sep 21, 07:21 PM  
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Join Date: Jul 12
Originally Posted by DFCH-Andy View Post
Sorry for the lateness... Email Brett with the Strathearn/Alamo refund issue and he'll resolve. He's aware of this problem:
Thanks for this Andy, wish i’d noticed it at the time, would’ve hopefully saved me a lot of hassle.
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Old 1 Oct 21, 07:15 PM  
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Join Date: Sep 21
Have just joined this site and so pleased. For a month (not as long as some) have been repeatedly told by multiple service advisors Alamo will not refund and to contact third party (Strathearn). Cannot believe how well known this problem is and nothing done to resolve. Anyway thanks for posting the email for point of contact. Fingers crossed.
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Old 1 Oct 21, 07:19 PM  
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Gone all Goofy
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Join Date: Feb 18
Location: Kent, UK
Took me a month to get a refund in the end despite repeatedly being told it was being done by the UK side. Contacted the email address DFCH-Andy posted and the guy resolved it and the money was back within days. So rest assured you should be fine.

And thanks to Andy for the contact!
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