Calling to cancel - alt number?

[Vikkicat]

I've been trying to call the 0330 number to get our money back for our trip on the 27th, but obviously the lines are busy, i'm not even getting into a que!

I realise there will be so many of us trying to get through, but has anyone got any words of wisdom?
thanks
Vikki

[Belle99]

Who did you book with? I booked with disneyholidays and they only accept cancellation via email. I emailed on Tuesday to cancel ours for the 27th - had a reply within the hour and the full refund yesterday.

[Vikkicat]

i booked direct with disneyland paris.co.uk... and thats the only number i can see for them

[Belle99]

08448 008 898

Try that number it’s off their website

[jclaydon]

Same for me - was also going on the 27th. Think just have to keep trying, might leave it till tomorrow as hopefully will be quieter then.

[mikeishere]

Originally Posted by Belle99

Who did you book with? I booked with disneyholidays and they only accept cancellation via email. I emailed on Tuesday to cancel ours for the 27th - had a reply within the hour and the full refund yesterday.

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What email address did you use please?

[Belle99]

Originally Posted by mikeishere

What email address did you use please?

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disneytraveluk@disneyonline.com

[mikeishere]

Originally Posted by Belle99

disneytraveluk@disneyonline.com

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Thankyou

[Vikkicat]

thank you - perseverance was the key!

bit disappointed as Disney said it may take 3 weeks for the money to go back as i needed it paying into a different account, and they need to send over a cancellation form to me now. she this cannot all be done on line!

[Claudette]

I would email not ring, not least because far less stressful!

I cancelled a couple of times either earlier this year or maybe last year (it’s a blur!). Emails answered quickly and refund made within days.