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Old 25 Aug 18, 11:10 AM  
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#51
JohnnyBravo
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We've booked with Charter, I emailed them last night prompted by this thread with a question I'd been meaning to ask for a while. Email sent at 21:00 last night, there was a full reply sitting in my inbox at 07:12 this morning . Faultless service in my opinion.
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Old 25 Aug 18, 11:47 AM  
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#52
keith1973
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I’ve been using them for over 10 years with no issues at all.
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Old 25 Aug 18, 12:13 PM  
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#53
A&S&O
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I guess they prioritise (pick and choose) who they get back to, depending on how much commission the agent will make and how likely they think you are to book with them.

Over the last week we've emailed them and rung them twice without any response. Our query was for next summer, so they may be prioritising people who are travelling sooner.
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Old 25 Aug 18, 12:22 PM  
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#54
DeniseC
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Originally Posted by A&S&O View Post
I guess they prioritise (pick and choose) who they get back to, depending on how much commission the agent will make and how likely they think you are to book with them.

Over the last week we've emailed them and rung them twice without any response. Our query was for next summer, so they may be prioritising people who are travelling sooner.
I have wondered about this too. We only ever book fly drive . Maybe they do prioritise and deal with the ‘full package’ enquiries first. More commission 😉
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Old 25 Aug 18, 02:07 PM  
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#55
ChoppyGirl
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Originally Posted by DeniseC View Post
I have wondered about this too. We only ever book fly drive . Maybe they do prioritise and deal with the ‘full package’ enquiries first. More commission 😉
I booked a couple of weeks ago and they were very speedy and we are doing a fly drive for next August so perhaps it just depends on how busy they are.
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Old 25 Aug 18, 02:28 PM  
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#56
Hels80
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Have used them in the past and since got quotes from them. No probs at all. Always fab service when we’ve emailed or called.
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Old 25 Aug 18, 03:56 PM  
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#57
EmmaBolan
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We've booked previously with them and had no issues at all. I put a quote request in last weekend and got nothing back. I redid it today & put the consultants name in that we previously dealt with & had a reply within hours
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Old 25 Aug 18, 06:10 PM  
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#58
jenny1745
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This is or second time using them and we have always had fast response, I mainly deal with sean
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Old 25 Aug 18, 07:11 PM  
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#59
ERICSMUM
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Originally Posted by Inky View Post
Seems like charter travel bashing, I have had very good service from them so far,were recommended by 2 different people who said the same.
I’ve now read the whole thread and on the whole I think replies are well balanced. Maybe a few more ‘bashers’ than praisers but that’s human nature.

The nub of the matter is their business is selling products and services (holidays) that can cost many £ thousands. For many of us this is our 3rd highest spend after mortgage and car. Why do they think it’s ok to be so ‘relaxed’ about responding ?
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Old 5 Sep 18, 11:13 AM  
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#60
neilopafc
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Well my initial experience with Charter Travel was Excellent Leah was the person i have been dealing with to book, Fast Response answered all my many questions and gave me lots of pricing on various options we had been looking at for May next year. The price i got from them i couldnt get to within £300 of doing it any other way myself so i went ahead and booked quick email confirmation and it said full confirmation and invoice to follow within 7 days it has been now nearly 2 and a half weeks and no sign of the confirmation and invoice :-(
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