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Old 27 Sep 19, 01:36 PM  
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Leanne1977
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Mobile Quick bit of advice please

We have a holiday booked through Sunshine Holidays for May 2020 to Turkey. Obviously I no longer have flights. I’ve looked for flights myself and they don’t work for us so I want a refund or the ability to tweak my dates/hotel. I’ve just contacted them and they have said they are not cancelling any holidays for dates after 1st May 2020 as more flights will be released in the coming months! I don’t want to be in limbo for months! I want my money back so I can book a holiday now before the prices get ridiculous!
If they aren’t willing to cancel and give me a full refund am I able to contact my credit card provider for a refund? I wasn’t sure if I was allowed as the holiday is Atol protected and thought maybe it was just for holidays that aren’t protected.
Thanks for any advice.
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Old 27 Sep 19, 01:55 PM  
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MickeyYay
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were your flights with Thomas cook or the whole package?
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Old 27 Sep 19, 02:02 PM  
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Originally Posted by MickeyYay View Post
were your flights with Thomas cook or the whole package?
My flights were with TC but I believe the hotel is with someone else but it’s classed as a package and I have an atol certificate via email.
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Old 27 Sep 19, 02:06 PM  
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MickeyYay
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It seems unreasonable to expect you to wait potentially months for some more flights to be released (plus I’m not sure where these flights will come from?). If they can’t help you now, and you want a refund as your flights are obviously no more, then I would insist through the agent and if you get nowhere then yes I would put in a section 75 request which you can do regardless if you have atol or not.
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Old 27 Sep 19, 02:13 PM  
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Originally Posted by MickeyYay View Post
It seems unreasonable to expect you to wait potentially months for some more flights to be released (plus I’m not sure where these flights will come from?). If they can’t help you now, and you want a refund as your flights are obviously no more, then I would insist through the agent and if you get nowhere then yes I would put in a section 75 request which you can do regardless if you have atol or not.
Thank you very much for the information. We also think it’s unreasonable and I’m unaware of a UK carrier that doesn’t have flights out for May by now! I am even happy to rebook with them with a tweak of dates/hotel which actually costs more so I don’t know why they are being difficult 🤷🏻

Edited at 02:17 PM.
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Old 27 Sep 19, 03:52 PM  
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Originally Posted by Leanne1977 View Post
Thank you very much for the information. We also think it’s unreasonable and I’m unaware of a UK carrier that doesn’t have flights out for May by now! I am even happy to rebook with them with a tweak of dates/hotel which actually costs more so I don’t know why they are being difficult 🤷🏻
Yes I can’t see more flights being added personally. Problem is, agents are just trying to cling to their bookings since the Thomas cook collapse so they are probably just biding their time in the hope you will stick with the booking in some form.
But you are completely within your rights to apply for a refund, if they don’t want to alter your booking to accommodate.
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Old 28 Sep 19, 05:38 PM  
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Well they got back to me when I said I wasn’t happy waiting months as I want to rebook now before flights go up even more. They have basically just repeated what they said about more flights being released in the coming months! So frustrating!
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Old 28 Sep 19, 06:06 PM  
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Did you ask them where these magical flights are going to appear from?
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Old 28 Sep 19, 07:19 PM  
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Originally Posted by MickeyYay View Post
Did you ask them where these magical flights are going to appear from?
I have asked and also told them I am not prepared to wait! Been ignored so far! Just going to contact the credit card provider tomorrow and won’t be rebooking with them so they have lost out.
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Old 28 Sep 19, 07:59 PM  
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Originally Posted by Leanne1977 View Post
I have asked and also told them I am not prepared to wait! Been ignored so far! Just going to contact the credit card provider tomorrow and won’t be rebooking with them so they have lost out.
Really poor. I can’t see any chance of additional flights being released. The prices of flights already out may fluctuate but very unlikely additional flights getting released. If they are not prepared to work with you then I would go through section 75.
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