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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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25 Oct 20, 05:52 PM |
#31
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Stuck in the Tower of Terror
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25 Oct 20, 06:02 PM |
#32
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Excited about Disney
Join Date: Jan 20
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26 Oct 20, 01:01 PM |
#33
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Earning More Ears
Join Date: Feb 20
Location: Warwickshire, UK
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I just got off the phone to VH. We're due to be staying off-site from 19 Dec.
They have still only cancelled Orlando holidays up the 9 Dec, but the guy I spoke to thinks they will cancel the rest of December in the next week or two. He said it "would be miracle if holidays to Orlando go ahead this year". Now here's the more interesting bit of the conversation... I asked several times if there was anything I needed to do now, having said that the holiday balance was due on Saturday as per their "pay 8 weeks prior to departure" change from the previous payment date. He said I'd get an email when the holiday is cancelled asking if we want to rebook or receive a refund of our deposit. Surprised by this I explicitly asked "So even if I don't pay the balance you will still refund my deposit when the holiday is cancelled?" and he confirmed that is the case. I'm not sure if he is wrong, but he's explicitly confirmed more than once that I will be refunded - and I have a recording of the call. Virgin won't be keeping my deposit. Edited at 01:02 PM. |
26 Oct 20, 01:36 PM |
#34
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Excited about Disney
Join Date: Jan 20
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I don't understand it when one Virgin call taker says one thing and another says someting completely different.
The lady I spoke to on saturday told me I must pay or lose deposit. Good that you have recorded the call and if they refuse to pay then throw it back at them. |
26 Oct 20, 02:09 PM |
#35
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Apprentice Imagineer
Join Date: Apr 20
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29 Oct 20, 11:24 AM |
#36
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VIP Dibber
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Anyone heard anything, finding myself getting really annoyed, the likelihood of us getting to America this year.. are slim to none..
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29 Oct 20, 12:24 PM |
#37
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Staying in the Castle
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2 Nov 20, 05:17 PM |
#38
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Excited about Disney
Join Date: Jan 20
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I have asked and they are still saying flights resume on 9th December.
I wonder if they are leaving cancellations until last minute even though they are saying we will email you 21 days before departure. The FCO won't open the borders now this second lockdown has been announced so Virgin should be sorting this out asap. |
9 Nov 20, 07:12 PM |
#39
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Excited about Disney
Join Date: Jan 20
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VH are updating their policies within the next week so we should all get some news.
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10 Nov 20, 10:58 AM |
#40
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Staying in the Castle
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