Should I have put in more than 1 claim?

jorm35 · 27 Oct 19, 09:22 PM

I’m hoping some lovely Dibbers can clarify if I’ve done the correct procedure for a Thomas Cook refund!
We had only paid Ł1000 deposit for our holiday - initially Ł400 on my credit card, then the remaining Ł600 deposit a few weeks later by debit card.
I have only put in one claim for the full amount via the CAA online form but reading g various threads I’m now concerned I should’ve claimed via my bank and credit card company separately ? 😩

anneeb · 27 Oct 19, 11:20 PM

Originally Posted by jorm35

I’m hoping some lovely Dibbers can clarify if I’ve done the correct procedure for a Thomas Cook refund!
We had only paid Ł1000 deposit for our holiday - initially Ł400 on my credit card, then the remaining Ł600 deposit a few weeks later by debit card.
I have only put in one claim for the full amount via the CAA online form but reading g various threads I’m now concerned I should’ve claimed via my bank and credit card company separately ? 😩

If it was a holiday and covered by ATOL, then you have done the correct way as far as I understand it. If it wasn't covered then claiming direct from your card issuer is the correct procedure.