ATOL refund updates

[Katnic1]

Originally Posted by donna1974

I think you're right. I claimed the day thet opened but my reference is number 100,000 and something lol

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I put my claim in at 7am on the first day, but my number is in the 200000’s!

[donna1974]

Originally Posted by Katnic1

I put my claim in at 7am on the first day, but my number is in the 200000’s!

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Well that's weird because I didnt put my claim in until about 10am because it kept kicking me out! This whole process makes no sense!

[Forest32]

We haven’t heard anything yet. We were due to fly out next August and didn’t fill in the application on the first day so not expecting to hear anything just yet.

[Guest]

Never heard a peep from them,I was kind of hoping for my refund before we fly in December, but I doubt it.I have a feeling we'll still be waiting well into next year.

[janeywaney]

We just got a reference number not been asked for any other information. We rebooked the early hours of the morning TC went bust with Jet2holidays same holiday same price. I was hoping to get the refund before Xmas so I can get my Euros

Fingers crossed we hear something soon 🙂

Jane

[darsch1982]

I havent heard anything when I emailed them they told me to wait at least 60 days

[Guest]

Absolutely zip here too. Very, very frustrating...

I called them this week to query. They advised that claimants will receive an email requesting proof of payments and booking which they’ll use to review. I asked them to send me the email but they couldn’t so it is still just a waiting game.

I submitted on the 7th Oct also...

[taffs travels]

We were on holiday on the 7th so didn't claim until the 11th. I haven't heard anything at all, not even a confirmation email I took a note of the reference number, but nothing else. should i reapply ?

[Katnic1]

Originally Posted by taffs travels

We were on holiday on the 7th so didn't claim until the 11th. I haven't heard anything at all, not even a confirmation email I took a note of the reference number, but nothing else. should i reapply ?

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They said at least 60 days from date of claim. I applied on first day but won’t chase it up until 60 days have passed.

[Perthite]

I was also concerned by the lack of any acknowledgement so thought I should reapply to be on the safe side When I tried, the system just said at the end that that a claim had already been submitted for that booking.