Magic bands problem

nosmits · 24 Feb 20, 05:30 PM

Hi,
I ordered 3 upgraded magic bands in November (castle, Thumper and Minnie). Payment has been taken from my bank also in November. The bands on MDE still show as grey. When I call the MDE helpline I am told that my order shows as �processing� and that it should probably go through in the next few days. Has anyone else had this problem? I would have thought the would have processed a long time ago. Any ideas how I can get this sorted? Thank it advance x

Guest · 24 Feb 20, 05:34 PM

I'd call back, I have ordered a few sets up of upgraded magic bands and they go through more or less straight away. Something seems to have gone wrong with your order.

nosmits · 24 Feb 20, 05:37 PM

Thanks Claudette, I�ve called them a couple of times now and keep getting told the same thing. I�ve ordered bands before as well and the order has processed pretty quickly. I�ll just keep trying!

Guest · 24 Feb 20, 05:47 PM

Originally Posted by nosmits

Thanks Claudette, I�ve called them a couple of times now and keep getting told the same thing. I�ve ordered bands before as well and the order has processed pretty quickly. I�ll just keep trying!

How annoying! They must know this is not normal.

Bellemum · 24 Feb 20, 07:52 PM

We ordered one for DD a couple of weeks ago - it changed to grey - but then showed a the Minnie band the next day when we logged back on. Thought we had paid for a grey band!

nosmits · 24 Feb 20, 09:35 PM

Bellemum glad yours changed. I�m sure ours have somehow got lost in the system. They don�t seem to grasp that it�s been like it for 3 months and we are just told to leave it another couple of days. Suppose worse case scenario I�ll ask at check in for a giftcard so we can get some from a shop when we are there

24 Feb 20, 05:30 PM	#1
	24 Feb 20, 05:30 PM nosmits Proud to wear my Ears
nosmits Proud to wear my Ears Join Date: Jun 13	Magic bands problem Hi, I ordered 3 upgraded magic bands in November (castle, Thumper and Minnie). Payment has been taken from my bank also in November. The bands on MDE still show as grey. When I call the MDE helpline I am told that my order shows as �processing� and that it should probably go through in the next few days. Has anyone else had this problem? I would have thought the would have processed a long time ago. Any ideas how I can get this sorted? Thank it advance x

24 Feb 20, 05:34 PM	#2
	24 Feb 20, 05:34 PM Guest Guest
Guest Guest	I'd call back, I have ordered a few sets up of upgraded magic bands and they go through more or less straight away. Something seems to have gone wrong with your order.

24 Feb 20, 05:37 PM	#3
	24 Feb 20, 05:37 PM nosmits Proud to wear my Ears Thread Starter
nosmits Thread Starter Proud to wear my Ears Join Date: Jun 13	Thanks Claudette, I�ve called them a couple of times now and keep getting told the same thing. I�ve ordered bands before as well and the order has processed pretty quickly. I�ll just keep trying!

24 Feb 20, 09:35 PM	#6
	24 Feb 20, 09:35 PM nosmits Proud to wear my Ears Thread Starter
nosmits Thread Starter Proud to wear my Ears Join Date: Jun 13	Bellemum glad yours changed. I�m sure ours have somehow got lost in the system. They don�t seem to grasp that it�s been like it for 3 months and we are just told to leave it another couple of days. Suppose worse case scenario I�ll ask at check in for a giftcard so we can get some from a shop when we are there