When not to use a TA

[Loulou127]

I’ve been corresponding via email today with a TA regarding a cruise for 2018, I’m more than happy to go diy for our Disney holidays but I’m nervous regards a cruise, I saw what looked like a good deal in today’s paper so pinged off an email.

The TA came back with a quote that included an indirect return flight with a 1 hour connection, I went back and asked if that was long enough and the response was yes it’s fine!

[Gill H]

Was it a specialist TA or just normal high street? We had wonderful service from our specialist American TA who knows everything about DCL.

[Loulou127]

Originally Posted by Gill H

Was it a specialist TA or just normal high street? We had wonderful service from our specialist American TA who knows everything about DCL.

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It was U.K. cruise specialist TA, ive considered a US TA but just have a nagging doubt about what would happen if anything were to go wrong?

[Scotty]

If it is a US internal connection homeward then an hour would be enough time. All depends on routing I guess.

[Gill H]

Originally Posted by Loulou127

It was U.K. cruise specialist TA, ive considered a US TA but just have a nagging doubt about what would happen if anything were to go wrong?

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I can honestly recommend ours. The only downside was having to pay in dollars (which we did with our FairFx card).

If anything had gone wrong we would have been in expert hands for sure.

[Loulou127]

Originally Posted by Gill H

I can honestly recommend ours. The only downside was having to pay in dollars (which we did with our FairFx card).

If anything had gone wrong we would have been in expert hands for sure.

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Gill, could you pm me their details?

[Loulou127]

Originally Posted by Scotty

If it is a US internal connection homeward then an hour would be enough time. All depends on routing I guess.

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No, it wasn’t internal it was international

[Bats]

I wouldn't be comfortable with a 1 hour connection, but that's up to you.

Please do not book DCL with a UK travel agency. Book direct if you want to pay in ££££, it's simple.

For those who use US TAs, they generally receive an on board credit and vast experience of DCL. If something goes wrong (and it does), the TA sorts everything.

We recommend booking through a US TA or direct because of the terms and conditions. They are shockingly bad with a UK agent ... no changes or amendments without having to pay a hefty fee, no changing cruise date, no people changes, the list goes on.

UK agents are brilliant for lots of things, but DCL is not one of them.

[Omega1]

Originally Posted by Bats

We recommend booking through a US TA or direct because of the terms and conditions. They are shockingly bad with a UK agent ... no changes or amendments without having to pay a hefty fee, no changing cruise date, no people changes, the list goes on.

UK agents are brilliant for lots of things, but DCL is not one of them.

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Amen to that! UK agents generally just book cruises, they certainly aren't interested in following up any issues thereafter. The service offered by US agents is far better - we often speak to American passengers whose TAs have chased price reductions, new promotions, etc to get them the best deal.

[Disney Julie]

We used a UK travel agent for our cruise to Norway last year. As silver castaway club members, we were looking forward to booking our Palo brunch a few days ahead of time as this is one of the perks of the silver membership. We paid the travel agent in full two weeks before the due date but when our Palo booking window opened up for us we were unable to book it because the Disney cruiseline web site stated that our payment was 'pending' on our 'my details' page. I called the travel agent to ask them why they had not paid Disney when we had paid them the balance in full but we were constantly fobbed off with them saying that it 'should go through.' By the time the travel agent had actually paid Disney there were no spaces left for Palo brunch.