Tui -still waiting

Mrs Chappers · 8 Sep 21, 06:03 PM

Hi

We are due to fly out to sanford in 18 days. Obviously this isn't going to happen but TUI still haven't cancelled.

I want to book somewhere else but I can't just incase by some miracle we end up being able to go. Plus if Tui cancel we get 20% towards a rebook.

Is anyone else in the same boat?

collybird · 9 Sep 21, 12:30 AM

We were cancelled 15 days out by TUI.

I really wasn't happy over how long they dragged it out. I think they are essentially calling customers bluff; you can change bookings to new date up to 14 days before travel and I think they want you to panic and swap rather than have to offer you a refund or the 20% discount incentive!

We were offered the 20% discount but I chose not to rebook with them as I wasn't happy with how they had behaved. I had our money back within 7 days after requesting refund.

Hang in there, I know how stressful it is x