BA flight problems...

[Jankz33]

Hi Guys,

Anyone know the best place for BA complaints rather than the generic one on their website.

Thanks!

[Tinkerbell]

Originally Posted by Jankz33

Hi Guys,

Anyone know the best place for BA complaints rather than the generic one on their website.

Thanks!

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Twitter Direct message them

[markpwa8]

CEO email address. Best way to raise a complaint with them and likely to get a more favourable response too.

[Jankz33]

Originally Posted by markpwa8

CEO email address. Best way to raise a complaint with them and likely to get a more favourable response too.

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Do you know where I can find this? Thanks

[Jankz33]

I think this may be it...

alex.cruz@ba.com

[Jankz33]

I’ve sent it. Let’s see if I get a response

[tracy99]

Let us know if you do get a response.
If you do,I’ll see if it’s worth me using the email.
Tracy x

[Tinkerbell]

Originally Posted by Jankz33

I’ve sent it. Let’s see if I get a response

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Originally Posted by tracy99

Let us know if you do get a response.
If you do,I’ll see if it’s worth me using the email.
Tracy x

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I used it during the recent strike action. Ended up with a phone call stating that.. “I understand you contacted the CEO”

[scooby99]

Didn’t help me emailing Alex Cruz; got a call back from a senior member of the complaints team who lied & fobbed me off.

CEDR in the end got me the result & compensation I was entitled to.

Who have you already tried?
BA complaints procedure, BAEC?
Going straight to the CEO before you try their complaint channels first may see you as not to be taken as seriously.

Depends on the reason & seriousness of your cause for complaint.

[Jankz33]

Originally Posted by Tinkerbell

I used it during the recent strike action. Ended up with a phone call stating that.. “I understand you contacted the CEO”

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I didn’t leave a number but they may find it on my booking reference. Did you get a satisfactory outcome?