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Old 14 Nov 19, 07:22 PM  
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#71
suehen
Imagineer
 
Join Date: Apr 10
Originally Posted by lizzie145 View Post
So I am still chasing the missing bonus miles. Spoke to flying club on Monday and they phoned me tonight after the response from the support team.
They said that I didn't purchase my miles with the bonus miles! I have the receipt that clearly shows bonus miles so have sent this to them again.

Whilst I am not trying to use them at the moment I dont want to keep chasing what I should have had in September.
Maybe they can give me some miles as compensation for the hassle
This happen to me in May I had to make 4 calls, and 3 emails which I sent attachments took about 4 weeks to sort it all out, it was only sorted out when I said that I will be looking to book some flights for next year surprise.
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