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Unread 23 Sep 19, 11:31 AM  
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#17
Miss_Shell
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Originally Posted by Sweets View Post
If it's for flight only I suppose they'll argue that you only need the return refunded as you've used the outbound flight.
That's what they said, I'm just checking that's correct as I'm ignorant to the process x
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Unread 23 Sep 19, 11:33 AM  
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#18
shimmers
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I am claiming via Tesco Bank Mastercard. Is there a separate thread for different companies?
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Unread 23 Sep 19, 11:38 AM  
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#19
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Originally Posted by Miss_Shell View Post
Is this right?

Spoke to Capital One, getting 700 back within next 48 hours, apparently they wont give me the full 1,109 as already out here. Had to argue with them that we are not atol protected
Seems fair not to refund the flight out, as you have used that and are out there.. but glad they are refunding the other part.
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Unread 23 Sep 19, 11:48 AM  
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#20
Harks
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Originally Posted by marlouwrig View Post
I have submitted my Amex claim online. I have no idea how long it will take them to process and pay
Do you mind if I ask how you did this please? For the life of me can't seem to find the relevant information on the American Express website!
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Unread 23 Sep 19, 11:58 AM  
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#21
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When Zoom Airlines went bust in 2008, eventually (though can't remember how many days later) the administrators sent emails to confirm that we wouldn't be getting a flight or any money back. I think we had to fill in a form on the website in the minuscule chance that we would be awarded any of our money back after their other debts were paid. We needed that email evidence to show to our bank as we had paid by debit card and we were hoping there was some protection, but sadly no. It would have cost us and extra 50 in cc fees to pay by cc, and guess how we have paid for flights ever since.
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Unread 23 Sep 19, 12:00 PM  
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#22
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Originally Posted by Harks View Post
Do you mind if I ask how you did this please? For the life of me can't seem to find the relevant information on the American Express website!
If you have Amex directly rather than through one of the high street banks click on Recent Transactions. Choose the correct date range for your original transaction and then click on that transaction to raise a dispute.
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Unread 23 Sep 19, 12:02 PM  
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#23
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Originally Posted by Harks View Post
Do you mind if I ask how you did this please? For the life of me can't seem to find the relevant information on the American Express website!
You may have to call them to get the form sent to you.
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Unread 23 Sep 19, 12:02 PM  
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#24
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Amex gave me my Monarch one back immediately. Then I filled in the form.
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