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Unread 30 Oct 19, 07:39 PM  
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#49
WileyCoyote
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Originally Posted by MadHatter1 View Post
Have to say I am in an airbnb in Spain now, which is great, and those photos are so bad.

Ok so if we gave the owners the benefit of the doubt, it's not clean, maybe the owners needed to be let know because the management company/cleaners weren't doing their job.

However, the owners must know they have removed the curtains and not replaced them, fine if it is being let out for a long term let but not an airbnb. Airbnb should be furnished therefore must have curtains.
Yes completely agree. They know it looks nothing like the listing. I felt very deceived

Originally Posted by MEGGYJOE View Post
Words fail me ! I would be absolutely livid!
We had a bad experience in 2013 with a villa, albeit not half as bad as yours. I checked out after one night and I booked us into a hotel which also gives us internet to look for another villa.
I took loads of pictures and if I hadnt that week had a refund, I would of issued a small claim when I got home as the owners were in the UK. Ever since I am now nervous until I arrive at a villa.
Yes I will be thinking carefully before future bookings

Originally Posted by jobelly View Post
Thats awful and makes me worry about the villa we have booked at AMI next year, not Airbnb but privately. I hope it didnt spoil your trip and Im looking forward to your TR.
I did laugh when I had a nosey at the villa on Airbnb as it says
This place is getting a lot of attention.
Its been viewed 98 times in the past week.
I bet it has with all us dibbers having a peak!
I bet. I keep checking too, sometimes I doubt myself that I got it so wrong I am sure your place will be fine. This is our first bad one in 10 years of different bookings. Probably statistically overdue

Originally Posted by Disney Planning View Post
So true, perhaps someone should ask the owner when the pictures were taken!
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Unread 6 Nov 19, 11:30 PM  
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Todays news item on Airbnb

bbc/news/technology-50315546

I think this is Good news. And overdue.

And prompted me to get back on to Airbnb

Who have now offered an additional refund

I continue to ask them to review the video and take action on the listing. My financial position in relation to my own booking is pretty much sorted so whilst I am ok, I have encouraged them repeatedly to do something so another traveller doesnt have the same experience.

And thank you to fellow dibber ely3857 for sending me the link x
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Unread 7 Nov 19, 08:24 AM  
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#51
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The small print

Just to add
If anyone does find themselves in this position

Know the Airbnb refund policy before you go ... especially their definitions of a Travel Issue .

And no, I hadnt read it before I booked. Only their cancellation policy

airbnb/terms/guest_refund_policy

Contact the host immediately if there is an issue and do it through Airbnb messages as then Airbnb can read them. Dont do it via text or email.

Contact Airbnb ASAP, give the host time to reply but a complaint needs to be lodged with Airbnb within 24 hours

Definitely take photos !

They kept telling me as I stayed a night, I had to pay that night according to their policy.

In the first paragraph of that policy there is an embedded link to Air Bnbs Terms of Service

Section 9.6 of those Terms of Service states they have discretion over issuing refunds, up to the full amount. And I couldnt see anything about staying through circumstances making a full refund impossible.*

I quoted this back to them along with a list of how I had fully complied with their policy requirements, the whole storm /travel circumstance preventing my early departure and that I could not see how I was still getting a charge at all when they do have discretion in these situations.

I hope this helps but actually I hope no one ever experiences this

*and Im not a legal adviser. This is just what I did which may be helpful. This is my disclaimer !
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Edited at 08:31 AM.
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Unread 7 Nov 19, 11:51 AM  
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Wow I cannot believe that somone would put a property in such a state up for rent, villa owner clearly has no concience! You were so right to put in the counter review and post that video... lets hope the listing is removed and no one else gets tricked into booking here!

I am so glad this didnt ruin your holiday
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Unread 9 Nov 19, 12:34 PM  
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#53
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Originally Posted by Lynda__Loo View Post
Wow I cannot believe that somone would put a property in such a state up for rent, villa owner clearly has no concience! You were so right to put in the counter review and post that video... lets hope the listing is removed and no one else gets tricked into booking here!

I am so glad this didnt ruin your holiday
Thank you - I know, its dreadful isn't it.
Thankfully we did get an amazing last minute booking and the end of the holiday was still really good. We were very lucky in the way it all turned out - quite bizarre ! Thank you for the kind comments
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