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Unread 29 Oct 19, 09:14 PM  
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#1
electo
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Join Date: Aug 08
Mobile Homeaway issue

I am Trying to book a villa with homeaway and they are are the middle men for the 3rd party florida star vacation
The UK payment for the homeaway fee has been taken
But the deposit for the villa in dollars has been declined on the RBS CC
RBS are no help at all and won't re autherise the payment
Still waiting for the 3rd party to get back to me to retake payment

Never had any hassle booking my holidays through virgin but this DIY holiday lark is being a pain

Any advice would be greatfull 👍
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Unread 29 Oct 19, 09:36 PM  
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prugone
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That's weird? Normally the deposit and Homeaway fee are paid on the same single payment and if the Homeaway fee went through ok but not the home owner's fees I would be a bit suspicious re the rental. Have you contacted Homeaway? I would think they would not want to be seen to be associated and claiming fees on a scam (if that's what it is)
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Unread 29 Oct 19, 09:43 PM  
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#3
electo
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Mobile

Been on to homeaway
They have contacted the 3rd party and escalated it but still not had any response off the 3rd party
If I don't get anywhere with them I will be cancelling it
But really liked the villa 😔
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Unread 29 Oct 19, 11:09 PM  
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claireyfairy8
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Why dont you try finding the owner? Youll probably get a better price without the homeaway fee.
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Unread 30 Oct 19, 11:20 AM  
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#5
electo
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looks to be all sorted now i think

he says the payment has gone thru

i will just keep an eye on my account
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2002 Orlando Metropolitan Express
2005 rosen inn (wet n wild end)
2008 quality inn plaza pointe orlando
2012/16/18 rosen inn at pointe orlando
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can't wait to go
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Unread 1 Nov 19, 04:57 PM  
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#6
cls123
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Join Date: Mar 18
Who is "they" OP? There is not usually another way to pay other than through the homeaway website, and dont get how u paid in 2 separate currencies,as the other poster said fees plus deposit are usually bundled in 1 payment...have you been asked to pay via another route? sorry to butt in if u r actually sorted!
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Unread 11 Nov 19, 07:12 PM  
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#7
electo
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Join Date: Aug 08
it was two payments in dollars the locked my card up
they are the 3rd party who is renting the villa
first time i have done this so live and learn
all sorted now
cheers for all the help
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2002 Orlando Metropolitan Express
2005 rosen inn (wet n wild end)
2008 quality inn plaza pointe orlando
2012/16/18 rosen inn at pointe orlando
electo is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans
can't wait to go
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Unread 21 Nov 19, 01:54 PM  
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#8
Cindy2015
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I had problems earlier this year, paid deposit on us site and balance on uk - seems I had booked twice lol. No clue how I did it but sorted direct with owner. Glad you got it sorted.

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