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Old 10 Nov 19, 09:49 PM  
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#11
northpetherton
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Originally Posted by scotsprincess View Post
Iíve just booked a cruise from Port Canaveral with Tui for 2021 flying from Glasgow. We added extra leg room seats and was able to book them right away 😊
Did you book online or in a shop? We booked online and still canít choose our seats. It comes up with an error message and to ring tui. Which we have, they donít seem to know why.
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Old 10 Nov 19, 10:22 PM  
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Going to ring TUI tomorrow if still not able to resolve myself. Havenít had anytime to ring over the weekend!
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Old 10 Nov 19, 10:27 PM  
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Originally Posted by MFras23 View Post
Going to ring TUI tomorrow if still not able to resolve myself. Havenít had anytime to ring over the weekend!
Press option 3 then 6. Iíve rang 3 times so far. Still havenít had it sorted. Found someone on Twitter in the same position. Very frustrating.
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Old 10 Nov 19, 10:36 PM  
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Same issue from BHX

We are the same, Birmingham flight April 2021. Advised on Friday by TUI that there is a backlog of seat mappings and it could in early next year before ours is mapped and online! Poor when you pay the extra to have the peace of mind knowing what seats you book at time of holiday booking.
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Old 10 Nov 19, 10:51 PM  
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northpetherton
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Youíre right, itís such a pain. Hopefully when someone gets it sorted they can share with us. 🤞
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Old 11 Nov 19, 06:03 AM  
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Originally Posted by northpetherton View Post
Did you book online or in a shop? We booked online and still canít choose our seats. It comes up with an error message and to ring tui. Which we have, they donít seem to know why.
Hi
We booked online
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Old 11 Nov 19, 10:02 AM  
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Just rang them. Their systems are down. Will have too ring later. ☹️
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Old 11 Nov 19, 01:54 PM  
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Originally Posted by northpetherton View Post
Just rang them. Their systems are down. Will have too ring later. ☹️
I was going to ring this afternoon. Hope the systems are back up and running. It is very frustrating for everyone involved. I can't add in passport information either
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Old 11 Nov 19, 02:44 PM  
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They are working again but I canít get through. Iím going to try in the morning.
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Old 11 Nov 19, 08:20 PM  
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Originally Posted by northpetherton View Post
They are working again but I canít get through. Iím going to try in the morning.
Also in the same boat. I donít have FB but Iíve messaged them over Twitter ... I will see if I get a response!
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