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Old 12 Nov 19, 08:54 AM  
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#21
northpetherton
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I got through last night and they said they are going to reload my booking on to the system then wait 24 hours to choose my seats. We will see. 😕
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Old 12 Nov 19, 05:12 PM  
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MFras23
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Just trying to get to them is a nightmare! Then some of the call centre team I can barely understand 😔 Im still no further forward. I just keep getting passed from one person to another 😡

I finally got an answer although not sure if it was to fob me off. I was told it should be available on Friday and if not to ring them back then... ?!

Edited at 05:16 PM.
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Old 12 Nov 19, 06:59 PM  
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JayPR
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Booked the same as scotsprincess yesterday at independant TA and was able to select seats there and then
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Old 12 Nov 19, 09:10 PM  
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MFras23
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Booked with TUI twice before without any issues. But this time doesnt seem right!
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Old 12 Nov 19, 09:44 PM  
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JayPR
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They have been updating their website,the cruise side of it anyway which may be causing intermittent problems
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Old 13 Nov 19, 12:46 AM  
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itsmeGAV
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Originally Posted by northeast View Post
We are the same, Birmingham flight April 2021. Advised on Friday by TUI that there is a backlog of seat mappings and it could in early next year before ours is mapped and online! Poor when you pay the extra to have the peace of mind knowing what seats you book at time of holiday booking.
Odd they wouldn't have the seat mappings up though... They only use the 787 for these routes so it won't be a different layout as they'll only use the 'long-haul' variant 787 meaning 2-3-2 PE and 3-3-3 eco.

The 'short-haul' 787 is 3-3-3 throughout the entire aircraft.. however PE is known only as extra leg room, however this cabin is only used on short-haul routes and not the Orlando 🙂

Edited at 12:47 AM.
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Old 13 Nov 19, 10:09 AM  
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northpetherton
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So latest news. Ive been told.
They are uploading all 2021 flights manually. I should get an email when I can choose my extra leg room seat. Im going to check daily because Im still not convinced as Ive got a different answer each time Ive rang. 🤨
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Old 13 Nov 19, 10:38 AM  
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rking89
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Tui only use the 787-8 and not the 787-9 from Bristol (except in a few rare cases but usually only on a flight out) due to the length of the runway which might help with seat selection.
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Old 13 Nov 19, 11:36 AM  
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MFras23
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Originally Posted by northpetherton View Post
So latest news. Ive been told.
They are uploading all 2021 flights manually. I should get an email when I can choose my extra leg room seat. Im going to check daily because Im still not convinced as Ive got a different answer each time Ive rang. 🤨
I'm going to check daily too. I just don't believe anything of what I've been told so far.
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Old 13 Nov 19, 10:12 PM  
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#30
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Heads up

Heads up people, we checked our flights at 6.30pm and nothing, just checked again now and the seat map is available. Worth keep checking your bookings too as I've not had an email at all!

Thanks
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