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Unread 11 Nov 19, 10:02 AM  
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northpetherton
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Just rang them. Their systems are down. Will have too ring later. ☹️
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Unread 11 Nov 19, 01:54 PM  
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MFras23
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Originally Posted by northpetherton View Post
Just rang them. Their systems are down. Will have too ring later. ☹️
I was going to ring this afternoon. Hope the systems are back up and running. It is very frustrating for everyone involved. I can't add in passport information either
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Unread 11 Nov 19, 02:44 PM  
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They are working again but I cant get through. Im going to try in the morning.
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Unread 11 Nov 19, 08:20 PM  
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Originally Posted by northpetherton View Post
They are working again but I cant get through. Im going to try in the morning.
Also in the same boat. I dont have FB but Ive messaged them over Twitter ... I will see if I get a response!
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Unread 12 Nov 19, 08:54 AM  
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I got through last night and they said they are going to reload my booking on to the system then wait 24 hours to choose my seats. We will see. 😕
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Unread 12 Nov 19, 05:12 PM  
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Just trying to get to them is a nightmare! Then some of the call centre team I can barely understand 😔 Im still no further forward. I just keep getting passed from one person to another 😡

I finally got an answer although not sure if it was to fob me off. I was told it should be available on Friday and if not to ring them back then... ?!

Edited at 05:16 PM.
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Unread 12 Nov 19, 06:59 PM  
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Booked the same as scotsprincess yesterday at independant TA and was able to select seats there and then
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Unread 12 Nov 19, 09:10 PM  
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#24
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Booked with TUI twice before without any issues. But this time doesnt seem right!
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