Hertz Brick Wall

[sha9]

Originally Posted by spenners

I have booked a car from Hertz, through Costco, and it says in the terms and conditions that if you want to make any changes you have to cancel and rebook. When I booked the car we were due to land at 6pm but our flight has changed and we are now landing 3hrs earlier but I can’t alter the pick up time as I would have to cancel and rebook. I booked a Range Rover Evoque for £750 for 19 nights but that isn’t available now at that price so it looks like we will have to get a coffee and wait at the airport as I can’t see our car being available when we land at our new time.

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They must have changed the T&Cs because it used to be with Hertz that when you modified a booking there was a box ticked that said “keep original rate” or something. I modified several bookings over the years and often paid less.

[Softy]

To be fair, this is the policy of all the car hire companies. If you want to change anything (pick up time, date, pick up place) you have to cancel and rebook. It’s always been this way.

If you want to change the time only, then you just leave it, as it doesn’t matter so long as the date and pick up place stays the same.

[sha9]

Originally Posted by Softy

To be fair, this is the policy of all the car hire companies. If you want to change anything (pick up time, date, pick up place) you have to cancel and rebook. It’s always been this way.

If you want to change the time only, then you just leave it, as it doesn’t matter so long as the date and pick up place stays the same.

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Yes that’s probably true. I’ve only ever changed the car type.

[Concerned]

Originally Posted by Aearin

Hi Guys

Got a bit of a dilemma and don't know if anyone can advise on where to go next?

Basically, earlier in the year I booked a Hertz Camaro SS (I can't stand Hertz but I begrudgingly use them as you can reserve specific models). The holiday was originally 30th Oct to 26th November and the rate I was paying was $2000.

Since they've now opened the borders, i've rebooked the flights and tried to amend the Hertz booking for the shorter date. The car is coming up as "sold out" on my dates.

I emailed customer services who told me i must ring. I've rang Hertz in USA and in their usual fashion i've been passed around from department to department until i ended up with some extremely rude and tetchy individual who kept making out like i was stupid and said, "what don't you understand about the car being sold out!?". I tried to explain i am modifying a car i have already booked and just reducing the time i'm not making a new booking. We were going round in circles and it ended up getting quite heated so i hung up. She told me to just turn up on the day and explain what i want to do. By then they would've charged my card and sold the car to someone else...

I literally don't know what to do, their customer service is shocking and if I cancel my car online, the new prices are in the £1500 range for an extremely bog standard car.

Does anyone know where i can actually explain the situation and try and get it resolved or will i be banging my head against a brick wall with them? Ive tried messaging them on FB and Twitter i'm just waiting now

TIA

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I don't know why you feel you need to use Hertz. If you don't like them then go for another provider. If the car you want is unavailable you have the choice to choose another one or go for another car rental company - simple.

[Aearin]

Thought I mentioned I only use them cause you can reserve specific models…

[kk20]

Originally Posted by spenners

When I booked the car we were due to land at 6pm but our flight has changed and we are now landing 3hrs earlier but I can’t alter the pick up time as I would have to cancel and rebook.

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Oh I wouldnt worry, with all the new covid checks you will spend longer in the airport anyway...

My advice? Look to see if you can rebook from "somewhere other than the airport" and factor in the cost of uber transfer vs a shorter rental.