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Old 17 Oct 21, 09:10 PM  
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Sandra & co
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update Acer laptop help?

My daughter at uni has a acer laptop and the keypad isn’t working, it is over a year old and she thinks it’s out of warranty. We are going to have to go up to see her Saturday and help her get it fixed, the thing is if acer get it repaired she’ll have no laptop for uni. I thought of taking it into curry’s to repair it even tho it wasn't bought there but they might want to send it away. It cost over £800 so wasn’t cheap but I think she got it slightly cheaper with student discount. It’s a dilemma what could we do, she’s using it with a mouse at the moment.
update 13
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Old 17 Oct 21, 09:22 PM  
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keith1973
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What happens if you plug an external keyboard into the laptop?
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Old 17 Oct 21, 09:29 PM  
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Originally Posted by keith1973 View Post
What happens if you plug an external keyboard into the laptop?
We haven’t tried this, maybe we could do this? I am out of my depth with technology and we will have to go to Southampton and try and somehow get it fixed or buy a new one!
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Old 17 Oct 21, 09:53 PM  
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scooby99
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Has she tried all the fixes suggested on-line first?

Googling ‘Acer laptop keyboard not working’ brings up tens of simple suggestions to try first.

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Old 17 Oct 21, 09:54 PM  
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Sew109
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I have just bought a very high spec Dell laptop for photediting and I think it cost about £500 this may be close to what currys want to charge you. Unless they are doing some sort of creative art though I don’t think students need a laptop over £400 in money. Piece of advice when looking go for metal case and I would only buy HP, Dell, toshiba and at a push levono as the build quality is generally better than ASU’s, acer and othe brands.
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Old 17 Oct 21, 10:02 PM  
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Love*my*hols
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If it's just the keypad can che not continue withe the mouse ?
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Old 17 Oct 21, 10:13 PM  
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The uni will have some technical support who may be able to help xx
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Old 17 Oct 21, 11:13 PM  
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Originally Posted by Love*my*hols View Post
If it's just the keypad can che not continue withe the mouse ?
She will have to for the time being, she wants us to go and help sort it out. Maybe she’s feeling homesick but can’t come back at the moment, we will take a trip there and see if we can help in anyway!
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Old 18 Oct 21, 08:56 AM  
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Try pressing the F7 key. I had a similar problem and phoned Acer who told me to do this and it worked. I think it locks/unlocks the mousepad and it's easy to press it without realising you've done it.
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Old 18 Oct 21, 11:18 AM  
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Originally Posted by fudgie View Post
Try pressing the F7 key. I had a similar problem and phoned Acer who told me to do this and it worked. I think it locks/unlocks the mousepad and it's easy to press it without realising you've done it.
I messaged her and told her this, I really hope this works 🙏Thank you x
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