When not to use a TA

[Bats]

Originally Posted by Disney Julie

We used a UK travel agent for our cruise to Norway last year. As silver castaway club members, we were looking forward to booking our Palo brunch a few days ahead of time as this is one of the perks of the silver membership. We paid the travel agent in full two weeks before the due date but when our Palo booking window opened up for us we were unable to book it because the Disney cruiseline web site stated that our payment was 'pending' on our 'my details' page. I called the travel agent to ask them why they had not paid Disney when we had paid them the balance in full but we were constantly fobbed off with them saying that it 'should go through.' By the time the travel agent had actually paid Disney there were no spaces left for Palo brunch.

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Oh no, I'm so sorry to hear you had a bad experience, but it doesn't surprise me at all.
Our US TA, pays our money direct to DCL, they don't hold any pennies at all so your money is always safe. Even if our TA goes out of business, our booking is safe as DCL have the money.
Lessons are learnt every day and you'll unfortunately be learning from this one

Sorry again, hopefully your next cruise booking will be a more positive experience.
Joa

[Disney Julie]

Thanks Joa, we are taking your advice and will either use an American TA or book it ourselves in future.