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Old 21 May 20, 11:49 AM  
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#1
SussexFamily
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Well done BA

Today I received an e mail that my flight to Calgary in September has been cancelled. As it was a Fly Drive trip I rang them and only waited a few minutes to speak to someone. As there were no alternative flights (in the near future) I decided to cancel the whole trip. Deposit of £425 will be returned in 2-3 weeks.

I didnt expect the flight to be cancelled so soon but the whole process is straightforward so a big chuck up for BA. No complaints from me.
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Old 22 May 20, 11:21 PM  
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smithlane
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That seems very early to be cancelling flights, or was it the route thatís been cancelled?
Glad to hear it was a good experience though!
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Old 23 May 20, 02:18 AM  
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Dazed
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Originally Posted by smithlane View Post
That seems very early to be cancelling flights, or was it the route thatís been cancelled?
Glad to hear it was a good experience though!
Possibly the route, as I have a booking for 6th August (LHR - San Diego) that I still canít change or cancel fee-free yet
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Old 23 May 20, 07:00 AM  
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SussexFamily
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Originally Posted by smithlane View Post
That seems very early to be cancelling flights, or was it the route thatís been cancelled?
Glad to hear it was a good experience though!
Thatís what I thought - but they e mailed me to inform me
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Old 23 May 20, 08:59 PM  
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landandword17
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Originally Posted by SussexFamily View Post
Today I received an e mail that my flight to Calgary in September has been cancelled. As it was a Fly Drive trip I rang them and only waited a few minutes to speak to someone. As there were no alternative flights (in the near future) I decided to cancel the whole trip. Deposit of £425 will be returned in 2-3 weeks.

I didnt expect the flight to be cancelled so soon but the whole process is straightforward so a big chuck up for BA. No complaints from me.
Great to hear. We had been booked with Air Canada, route also cancelled, and they have been a nightmare. I had used BA/Aer Lingus the last few times and I'll be back to them again when they release 2021 flights.
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Not to be but 2021.. hopefully
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Old 23 May 20, 11:39 PM  
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hazy123
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Another thumbs up for BA from us. Our Vancouver flights at the end of June were cancelled and we may not all manage as a family next year so a credit no good this time . I was dreading phoning but got through within minutes and refunded the following day unbelievably.
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Old Yesterday, 11:57 AM  
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SussexFamily
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Just noticed BA credited my cc on the same day - had to ring bank to transfer credit back into current account. Good service.
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Old Yesterday, 12:27 PM  
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mick
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Originally Posted by SussexFamily View Post
Just noticed BA credited my cc on the same day - had to ring bank to transfer credit back into current account. Good service.
SF

BA continue to be one of the good guys along with Premier Inn, official LGW parking and, of course, DFCH.

I'm still very positive about sitting in a Boeing 777 in November (from LGW or LHR - who knows?) but at least if they cancel at least I'll get some UK Christmas spends back on my CC

Always look on the bright side of life.

Mick
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Old Yesterday, 03:55 PM  
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stanleycamel
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Originally Posted by SussexFamily View Post
Thatís what I thought - but they e mailed me to inform me
It was a route cancellation along with Charleston (and some others) and a delay to the Portland start up - hence the early cancellation.
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