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Car Hire & Transportation Discuss the best way of getting around Florida. |
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26 Jun 20, 01:40 PM |
#1
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Proud to wear my Ears
Join Date: May 13
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Changing hotel carhire on virgin holidays
Hey guys has anyone booked with virgin holidays ?
I have hotel and car hire booked through them for this November but I had to change dates as a member of the family who’s going won’t be out of cancer treatment by then I was able to change my flights online my self with aer Lingus so easy it was amazing. But I need to change the date of our hotel and car hire booked through virgin holidays, keep getting cut off in the que on he phone, they say in a voice recording there only helping people booked to go in the next 14 days Is there a non urgent non Covid number to ring to change stuff Worried as time ticks on the hotel price for our new dates are climbing |
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26 Jun 20, 01:50 PM |
#2
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Apprentice Imagineer
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Which number did you call?
I can only find this one atm: 0344 472 9646 Or there's a manage my booking form here: virginholidays/yourbooking/ or it might be worth sending an email asking for it to be forwarded to the correct department special.assistance@virginholidays.com. VH Customer services number 0344 557 8830 Edited at 02:02 PM. |
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26 Jun 20, 03:00 PM |
#3
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Thread Starter
Proud to wear my Ears
Join Date: May 13
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26 Jun 20, 04:26 PM |
#4
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Imagineer
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I've just seen on Facebook that Virgin Holidays no longer responding to individual social media messages.
Great. You can't contact them until 14 days before but their website states need to amend 21 days prior to departure🤔 |
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26 Jun 20, 08:15 PM |
#5
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Apprentice Imagineer
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So sorry beepbeep
Goodness knows how they expect people to come back to book with them again when they are currently being so difficult. I feel sorry for the poor agents and I do understand that they must be inundated with calls and emails with everything going on atm; but can VH not see that if they responded in a timely fashion customer services would not be so overworked as would have no need to keep ringing |
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26 Jun 20, 08:34 PM |
#6
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Imagineer
Join Date: Aug 14
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