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Car Hire & Transportation Discuss the best way of getting around Florida. |
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23 May 20, 03:17 PM |
#1
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Very Serious Dibber
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Usrentacar
We paid the full amount on our hire car quite early on - before we needed to. As long as you cancel before a certain date, their cancellation fee is £50. We have now cancelled and asked for a refund (excluding the £50), however, they are not responding to emails or answering their phones.
Anyone else had difficulties with them?
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POFQ - Dec 2006, Mar 2008, Oct 2009, Oct 2014, / OKW - Aug 2012 / Beach Club - Oct 2015, Jul 2017 / Dibb Villa - Mar 2009, Aug 2009, Dec 2009, Dec 2010, Oct 2011, Jul 2013, Jul 2014, Dec 2014, Jul 2015, Aug 2017 |
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23 May 20, 05:25 PM |
#2
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Imagineer
Join Date: Jul 14
Location: The Tiki Room.
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They have a good reputation. How long have you given them?
If over 14 days I would S75 them
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"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
23 May 20, 05:46 PM |
#3
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Proud to wear my Ears
Join Date: Mar 15
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Best thing to do is go on the online chat, I cancelled mine for May 1st back on March 20th, they told me it would take between 30-60 days for refund, chased them twice after 40 days and 54 days, got refund into credit card on 58th day, still have a booking for September with them and will keep it, was a bit ≈≈≈≈≈≈ that they took so long but were true to their word and in the light of the situation understandable. Girl I spoke with on the online chat was Jess
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23 May 20, 05:48 PM |
#4
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DIBB Advertiser
- DIBB Advertiser -
Join Date: Dec 16
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30-60 days is unacceptable imo... and so is not providing free cancellations with 100% refund.
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23 May 20, 06:58 PM |
#5
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Thread Starter
Very Serious Dibber
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I think they have closed the online chat facility and their telephones down. They instruct people to email - whicj I did two weeks ago and they haven't replied.
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POFQ - Dec 2006, Mar 2008, Oct 2009, Oct 2014, / OKW - Aug 2012 / Beach Club - Oct 2015, Jul 2017 / Dibb Villa - Mar 2009, Aug 2009, Dec 2009, Dec 2010, Oct 2011, Jul 2013, Jul 2014, Dec 2014, Jul 2015, Aug 2017 |
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23 May 20, 11:04 PM |
#6
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Proud to wear my Ears
Join Date: Mar 15
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Andy
Agree it is outrageous but still quicker than virgin, I am lucky in that I wasn’t desperate for the money cismwynn I was on their chat a week ago on Thursday so they may have closed down the chat option since then, I’ll have a go and let you know what I get |
23 May 20, 11:07 PM |
#7
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Proud to wear my Ears
Join Date: Mar 15
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Cismwynn
Try going onto website and go into menu button top right, drop box still showing chat, try it during working hours though, hope that helps |
6 Jun 20, 07:22 PM |
#8
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Imagineer
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We canceled our may the 1st pick up beginning of April they took the £50 cancellation fee but still waiting for our money back the car we have booked for 24th June we have spoken to them and changed it to our November dates. think this will be our last time of booking with them poor service although up to now never had a problem
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1990 1993 2004 hotel 2005 southern dunes 2007 legacy park 2007 southern dunes 2008 lake Wilson 2009 southern dunes 2010 Hampton lakes 2011 greater groves 2012 Windsor palms 2013 southern dunes 2014 vista park 2015 villa Lindfields 2016 west haven villa 2017 acorn villa 2018 villa silver creek 2019 champions gate 2020 2021 the years of no go 2022 all booked for this year |
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1 Jul 20, 09:09 PM |
#9
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Imagineer
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we got this refund today
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1990 1993 2004 hotel 2005 southern dunes 2007 legacy park 2007 southern dunes 2008 lake Wilson 2009 southern dunes 2010 Hampton lakes 2011 greater groves 2012 Windsor palms 2013 southern dunes 2014 vista park 2015 villa Lindfields 2016 west haven villa 2017 acorn villa 2018 villa silver creek 2019 champions gate 2020 2021 the years of no go 2022 all booked for this year |
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1 Jul 20, 10:20 PM |
#10
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slightly serious Dibber
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We cancelled our May booking paying £50 cancellation. The 60 days is up this Saturday so we will see what happens. We have used them for a number of years but don't think we will use them again. I checked the email address and all communications have been from info@usrentacar.co.uk. Hope you get it sorted out.
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Sept 97 Orlando, Sept 98 Orlando, Sept 00 Orlando, Mar 03 Orlando, Feb 04 DLP, Apr 05 Orlando, Oct 06 Orlando, Oct 07 St Augustine/Orlando, Oct 08 Disney Eastern Caribbean Cruise/Orlando, Oct 09 Orlando, Oct 10 Orlando/Disney Western Caribbean Cruise, Oct 11 Orlando, Oct 13 Orlando. Oct 14 Orlando, Oct 15 Orlando/Keys, Jul 17 Orlando, Feb 22 Orlando, Jul 23 Orlando |
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