Charter travel not accepting credit/debit cards

[cornishfrogboy]

On the basis of that, if I wasn't already tied in, then I would go elsewhere.

1. The policy will greatly inconvenience customers and there are plenty of rivals that do accept cards. I do not even have a cheque book.

2. It would make me wary of using the company. Are they in trouble?

[Lynda]

I would not be using them if I couldn't pay with my debit or credit card.

[Hannah]

I paid my deposit by debit card I think but when I called up (a few months ago now) to pay off part of my holiday they said to pay by bank transfer so I am not sure it is that new a policy. I have checked recently and they do have my payments and it has been set off against my holiday.

[johnandmaz]

Originally Posted by Lynda

I would not be using them if I couldn't pay with my debit or credit card.

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+1. It's a lot of money to spend without getting the protection a CC affords.

[stink08]

i said the same thing this week, although my email stated that there were no charges for debit card charges! A few replies on this thread are now making me feel slightly nervous about paying our balance off! After speaking to the owner after i complained about the charges she explained about the charges and to be honest i did say that i would do a bank transfer, and i feel a bit bad for her, but this tread has now made me question myself about it again!

[Hannah]

I can't do anything about it now. I have however checked and they are still members of ABTA so at least there is some protection.

[Hannah]

Originally Posted by stink08

i said the same thing this week, although my email stated that there were no charges for debit card charges! A few replies on this thread are now making me feel slightly nervous about paying our balance off! After speaking to the owner after i complained about the charges she explained about the charges and to be honest i did say that i would do a bank transfer, and i feel a bit bad for her, but this tread has now made me question myself about it again!

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What were her reasons for the charges?

[stink08]

sorry it was more about not wanting cards to be used so they didnt end up passing card charges costs to customers a different way like a basic admin charge which would then effect all customers not just the ones who were paying by cards!

[Bella1]

Originally Posted by Moorlandman

For the customer, paying by credit card adds security in case they go into administration

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That's one of the reasons I always choose to pay the deposit by CC.

[Hannah]

Just found this in their terms and conditions:

SECTION C
In respect of all bookings PLEASE NOTE When any of the payment is received against a corporate or business credit card an administration charge of 2.50% will apply, or by a corporate or business debit card a 1.25% administration charge will apply, and will be made on the total ATOL receipt/invoice.

For all bookings made before 18th July 2017 the administration charge for a debit card will remain at 1.25% and for a credit card will remain at 1.95% on the total ATOL receipt/invoice.

I can't find anywhere where it says you can't pay by credit/debit card although if it is a new policy then perhaps they haven't changed the wording yet and it doesn't specify what happens if you have booked after 18th July 2017.