Horrific experience with BA

[Forkbeard]

I'm having issues with BA right now, but I suspect all major companies are the same... utterly incompetent.

All companies should be judged on how they handle problems like this, not how great they are when things are going well.

BT this morning "ALL I CAN SAY is that I apologise...". No, what you can say is "This is what we will do to fix your problem..."

I've actually had companies trying to tell me that the reason they have recorded my email address incorrectly is because I probably forgot it. As if I'm going to forget my own name that I've had since birth for the last 50+ years

Originally Posted by ChrisS

b00 - it'll seem like a bad dream tomorrow, head off and have a good holiday.

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Hi Chris

[Jakey Neverland]

Hope its all plain sailing from now and you have a great holiday.

[ChrisS]

Originally Posted by Forkbeard

Hi Chris

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Hey up bonny lad, hope you're well and fighting fit

[Forkbeard]

Originally Posted by ChrisS

Hey up bonny lad, hope you're well and fighting fit

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I'm getting older my friend

When are they going to invent that rejuvenation pill?

[snail999]

Unfortunatley as it was your own error in the first place, you will have to look in the mirror to find the blame. I'm guessing through your post you got quite irate on the phone when the person on the other end of the phone was telling you there was an error with the passport which is correct. There may be systems in place where they can not change it without physically seeing you. They maybe could have not gave you some false information, they may have thought they had corrected it, but let it be a lesson to us all, check check and check again all the information you input.

[Rac20]

Did you get on your way OP? Was everything ok at the airport?

[Persnicketty]

Originally Posted by snail999

Unfortunatley as it was your own error in the first place, you will have to look in the mirror to find the blame. ...

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Get invited to many parties?

Thought not

[b00110908]

Hi all! Sitting in our hotel. A few things probably for me to clarify.l again - completely my mistake in the first place however my issue was the service I received. Secondly I'm a pretty normal guy I just want folk to give me the service they would want and for people to do their best to resolve an issue - after all that's what I and their employers are paying them for right?
Anyway, turned up at the airport today and was told that the manager dealing with it had put a note on the file to say their staff didn't do enough and upgraded up. All ends well.

[Persnicketty]

Originally Posted by b00110908

All ends well.

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It ends well thanks to your determination. Well done! Have a great flight!

[Warkman58]

Originally Posted by b00110908

If you've planned your holiday, spent a fortune and get told there's an issue but it "should" be sorted tomorrow at the airport and don't think that's poor service then good on you. I don't plan to check in in London - I plan to check in online beforehand. If I give a company hundreds of pounds of my money I expect service. If someone comes to me with an issue in my work I stand up and say I will make sure this is sorted for you. I expect others to do the same

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Its hardly "Horrific" is it? Horrific is losing a loved one, having someone shot in front of you, that's Horrific.

Having issues with your holiday is exactly that an ISSUE,
Is buying a car which then breaks down "Horrific" or an issue?

Its a holiday. The fact you seem to be inflexible, wanting to book in online only, seems to be the reason behind your worry.

Just get to Heathrow and it will be sorted.

First world issues