Dollar car rental question

[mick]

Originally Posted by carolmc

My experience with Dollar this March can only bear out what Tom calls "harsh words" my words to describe Dollar Staff at MCO would get me banned from here

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Is it any surprise that they trailed in a poor last in the recent favourite car hire poll?

Mick

[carolmc]

Originally Posted by mick

Is it any surprise that they trailed in a poor last in the recent favourite car hire poll?

Mick

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No surprise there Mick - the only surprise is that folks book with them at all...oops that came out loud I am convinced that staff at MCO treat everyone - and don't get me started on how they treat disabled drivers , as if they will only ever come to Orlando once but they do forget that many many of us come through a few times every year and yes, we actually let others know of our experiences. When their own staff described themselves as "the red-haired step child of Hertz - no insult intended I'm quoting the manager at MCO here, I'm only surprised that they stay in business at all.

Please don't shoot me - I speak from almost thirty years experience of car hire at MCO.

[mick]

Originally Posted by carolmc

No surprise there Mick - the only surprise is that folks book with them at all...oops that came out loud I am convinced that staff at MCO treat everyone - and don't get me started on how they treat disabled drivers , as if they will only ever come to Orlando once but they do forget that many many of us come through a few times every year and yes, we actually let others know of our experiences. When their own staff described themselves as "the red-haired step child of Hertz - no insult intended I'm quoting the manager at MCO here, I'm only surprised that they stay in business at all.

Please don't shoot me - I speak from almost thirty years experience of car hire at MCO.

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I certainly won't shoot you. I've hired around 35 times but maybe equally from MCO and SFB. Possibly a quarter of the times that Tom's hired though.

Just found the poll. Maybe Dollar supporters were a bit shy.

https://www.thedibb.co.uk/forums/sho...highlight=poll

Sorry they weren't last. Seems like Budget and Sixt were "disliked" more. Stats may not be totally reliable though as I guess Sixt aren't as popular anyway being off-site.


Mick

[carolmc]

Mick, just to prove my point about MCO I have used Dollar at Chicago O'Hare for the last 5/6 years and their service and staff are amazing - they even drive us back to the Terminal in the car I've returned so I don't have to wait for shuttle bus and last year even checked in our bags kerb-side.

[mick]

Originally Posted by carolmc

Mick, just to prove my point about MCO I have used Dollar at Chicago O'Hare for the last 5/6 years and their service and staff are amazing - they even drive us back to the Terminal in the car I've returned so I don't have to wait for shuttle bus and last year even checked in our bags kerb-side.

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Carol

Just shows the difference I guess between the MCO staff seeing all Brits as gullible holidaymakers and at O'Hare they mainly deal with business people.

Wonder if the MCO staff deal with American customers the same as us. I've absolutely no statistics to prove it but for every Brit hirer there must me a hundred domestic drivers.

I forgot that we did hire once from Sixt at Fort Lauderdale off a cruise. Very small location a few miles from the port. We got a cracking road map - more of an A-Z of Miami and FL really.

Mick

[Mr Tom Morrow]

My mate hired from Dollar just before they lost the Virgin contract. The car they gave him was a total dog.
He went back in to complain and said to the Guy no wonder you have lost the contract whereupon this guy threw a new set of keys at him.

Big mistake! They ended up giving him a brand new Mustang and refunding his rental cost.

[Bertiebear]

God I’m stressing guys! Any tips?

[BONDY LAD]

Cannot abide dollar,however no choice this year as their price for a 7seater via netflights was unmissable,basically they lie to you,unless you know exactly what’s what,if you are a first timer ,beware,they WILL fleece you,full stop,oh sir “but this is state law” ,try again mate,and “this”,now you are 0 for 2 and on deck as they say in baseball, Alamo any day and their skip the counter,but thanks(or not to mr tom) several months ago pointing me in the direction of netflights I am stuck with dollar, so in 15 days LET THE GAMES BEGIN, dollar v bondy for the world title,I wil let you know, bondy.

[Accy123]

We have been going to Orlando since the early 1990,s and in the vast majority of our trips we have used Dollar. I can honestly say that we were never given a hard sell at the counter, the staff were pleasant and gave all the relevant information which included Sunpasses availability.
When collecting our car we have always been given the choice of about 15 or more cars of the class we booked
This is just a different point of view to other Dibbers.

[Bertiebear]

Originally Posted by BONDY LAD

Cannot abide dollar,however no choice this year as their price for a 7seater via netflights was unmissable,basically they lie to you,unless you know exactly what’s what,if you are a first timer ,beware,they WILL fleece you,full stop,oh sir “but this is state law” ,try again mate,and “this”,now you are 0 for 2 and on deck as they say in baseball, Alamo any day and their skip the counter,but thanks(or not to mr tom) several months ago pointing me in the direction of netflights I am stuck with dollar, so in 15 days LET THE GAMES BEGIN, dollar v bondy for the world title,I wil let you know, bondy.

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I’m a few days ahead of you so il let you know how I get on. Wish me luck!