Alamo brits and refund!

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4 Sep 21, 06:38 PM

#11

Cinderellas

Thread Starter

Very Serious Dibber

Join Date: Mar 15

Originally Posted by PEAB

I seem to be having this exact problem. Booked by Alamo Brits but now when I try to cancel on their website it states I booked through a third party and to go through them.

I called up the UK based 0800 number and was told they would send a message to the America side asking for a refund and it would take 7-10 working days. That was on 19th August and nothing since. The email seems to have come through Enterprise (EHI) so I don't know if they manage the European side of Alamo?

Either way - still no money back. Used Alamo on my last visit no problem but not impressed by this.

May have to start going the card route.

I know rubbish isn’t it. I’m no further forward. If you receive the refund will you update, I’m going to leave it a week and try again.

Our WDW Holiday.

4 Sep 21, 08:39 PM

#12

PEAB

Proud to wear my Ears

Join Date: Feb 18

Location: Kent, UK

Originally Posted by Cinderellas

I know rubbish isn’t it. I’m no further forward. If you receive the refund will you update, I’m going to leave it a week and try again.

Ya I will do. I emailed them again today (the Enterprise Customer Service people that emailed me) and they have messaged to say they have chased it with the US team and it will be processed in one working day but may then still take a further 9 days to reach my account as it’s an international refund. We shall see.

By that point my rental period will be well underway so hopefully that doesn’t cause issues. However i have this email audit trail which I can now use to be arsey if it does. Disappointing service really but hopefully it gets resolved. AutoEurope refunded my last hire in an instant.

Delayed by two years but leaving in

5 Sep 21, 08:43 PM	#13
	5 Sep 21, 08:43 PM - DIBB Advertiser - DFCH-Andy DIBB Advertiser
DFCH-Andy DIBB Advertiser - DIBB Advertiser - Join Date: Dec 16	Sorry for the lateness... Email Brett with the Strathearn/Alamo refund issue and he'll resolve. He's aware of this problem: Brett.Warrener@ehi.com __________________ Andy Discount Florida Car Hire www.discountfloridacarhire.co.uk

5 Sep 21, 09:13 PM

#14

Cinderellas

Thread Starter

Very Serious Dibber

Join Date: Mar 15

Originally Posted by DFCH-Andy

Sorry for the lateness... Email Brett with the Strathearn/Alamo refund issue and he'll resolve. He's aware of this problem: Brett.Warrener@ehi.com

Thank you so much Andy. That’s very kind of you. I’ll email him now

Our WDW Holiday.

6 Sep 21, 03:42 PM

#15

Cinderellas

Thread Starter

Very Serious Dibber

Join Date: Mar 15

Refund on my credit card today and that’s without having to email! Took longer than expected though so will think twice about using them again ☹️. Now to look for a car in May but will be going through auto Europe

Our WDW Holiday.

6 Sep 21, 03:48 PM

#16

Mr Tom Morrow

Imagineer

Join Date: Jul 14

Location: The Tiki Room.

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Originally Posted by Cinderellas

I check all of the Companies a lot. For April thru to June Andy did me a great deal from his offline offers. With Hertz as well.

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6 Sep 21, 03:55 PM

#17

Cinderellas

Thread Starter

Very Serious Dibber

Join Date: Mar 15

Originally Posted by Mr Tom Morrow

I check all of the Companies a lot. For April thru to June Andy did me a great deal from his offline offers. With Hertz as well.

Oooh yes I will try Andy didn’t think of that. Thanks 😊

Our WDW Holiday.

9 Sep 21, 12:41 PM

#18

Top Bombing

Staying in the Castle

Join Date: May 17

Originally Posted by DFCH-Andy

Sorry for the lateness... Email Brett with the Strathearn/Alamo refund issue and he'll resolve. He's aware of this problem: Brett.Warrener@ehi.com

Thank you very much Andy!

I had a similar problem, I cancelled the Car Hire in July and was told a refund would be forthcoming. After much chasing, still no refund!

I emailed Brett, the issue was resolved a couple of hours later, and a full refund received this morning.

TheDIBB and Andy to the rescue once again!

Our WDW Holiday.

10 Sep 21, 08:03 PM

#19

tiggers friend

Imagineer

Join Date: Apr 07

Originally Posted by Cinderellas

I think a lot of the car companies are similar with regard to refunds. I cancelled with AE and it took five weeks to get the refund paid.

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11 Sep 21, 05:04 AM

#20

Joshie1

Imagineer

Join Date: Apr 08

Joshie1's Reviews

Hotel Reviews: 1

Restaurant Reviews: 2

Originally Posted by tiggers friend

I think a lot of the car companies are similar with regard to refunds. I cancelled with AE and it took five weeks to get the refund paid.

When was that? I cancelled with Auto Europe in April 2020 and got my refund immediately. Maybe things changed in the meantime.

Our version of last minute!

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