Zara

[di5ney]

My dd received a dress for xmas along with the gift receipt from zara. The item was purchased on 7/11. I went to exchange it yesterday and they refused as it was before 20/11! Yesterday was the first day our shops opened since lockdown as we are in scotland. I am disgusted at their customer service. The dress is too small for dd so no use to us at all. I often shopped there but will no longer give them my custom! All other retailers seem to be accommodating with returns aswell!

[SnowWhite]

I couldn't agree more di5ney, that's awful!
Do they have social media? People have reported happy outcomes from the likes of twitter, Facebook etc.
Good Luck. hope you get some action and your DD gets either a new dress which fits or the money back

[di5ney]

Originally Posted by SnowWhite

I couldn't agree more di5ney, that's awful!
Do they have social media? People have reported happy outcomes from the likes of twitter, Facebook etc.
Good Luck. hope you get some action and your DD gets either a new dress which fits or the money back

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I have tried tweeting them but no reply. Also i sent them private messages on fb where they agreed with their instore staff and i asked to raise a formal complaint with management and they are ignoring me now!

[SnowWhite]

Oh my goodness! so sorry - could you possibly find their Head Office phone number?
I'm sure that a less patient and polite person would be bombarding all that companies social media with public posts

[di5ney]

Originally Posted by SnowWhite

Oh my goodness! so sorry - could you possibly find their Head Office phone number?
I'm sure that a less patient and polite person would be bombarding all that companies social media with public posts

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I have tried that too. The girl instore gave me a card with their customer service number but it is just ringing out and then goes to answer phone!

[Beth_Disney]

I agree that it's not great customer service but I think you might be fighting a losing battle. The store is not under any obligation to exchange or refund the dress unless it's faulty. I have a mental list of businesses that have treated me well during the pandemic and those are the ones that I'll be loyal to in the future.

[di5ney]

Originally Posted by Beth_Disney

I agree that it's not great customer service but I think you might be fighting a losing battle. The store is not under any obligation to exchange or refund the dress unless it's faulty. I have a mental list of businesses that have treated me well during the pandemic and those are the ones that I'll be loyal to in the future.

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This is my first bad experience, everywhere else has been fab! The girl instore told me they can give u a code and that allows them to exchange instore but they dont want to seem to do that either.

[Eeyore rocks]

I’m sure you will find the ceo/head office on here..

ceoemail/

Good luck.

[lfc_sarah]

That's shocking!

[Smilesonfaces]

Have you tried using Resolver. It is a free complaints platform. You input all details of the complaint and the system creates a letter for you. This goes straight to the head office. I have received positive responses very quickly from companies when I have used it.