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Old 16 Aug 19, 03:08 PM  
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#11
kellsbells
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Originally Posted by Cinderella View Post
Oh dear



Maybe I have left it a bit late to order?.



Thanks for the idea, but the bag isn’t on there
In the past we have ordered once in store for delivery to the store when they didn't have the size we needed (if that makes sense!) That way if they have it in stock you can pick it up there and then.

Not that this is what you asked but the Hot Topic in The Florida Mall has gone massively downhill in recent years. We used to find lots of stuff in there but it's not been great recently. There are other similar stores like Boxlunch which are much nicer (also boxlunch has a great ethos as a company so i'm happy to give them my $!) so maybe he will find something similar or something else he likes if plan A doesn't work!
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Old 16 Aug 19, 03:55 PM  
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DisneyDaffodil
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We ordered from HT a while back with free worldwide delivery. The parcel was delivered quickly with no issues at all. The only thing we had forgotten was the import tax 😔 However, this wasn’t too expensive really and still meant we had the shopping for a reasonable price, just don’t forget to factor it in if you order for UK delivery

Edited at 04:32 PM.
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Old 16 Aug 19, 10:29 PM  
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Cinderella
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They have told me my billing info didn’t verify, so maybe I didn’t put my name exactly as it is on the card?

Going to try again... fingers crossed 🤞
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Old 16 Aug 19, 10:46 PM  
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Cinderella
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Originally Posted by kellsbells View Post
In the past we have ordered once in store for delivery to the store when they didn't have the size we needed (if that makes sense!) That way if they have it in stock you can pick it up there and then.

Not that this is what you asked but the Hot Topic in The Florida Mall has gone massively downhill in recent years. We used to find lots of stuff in there but it's not been great recently. There are other similar stores like Boxlunch which are much nicer (also boxlunch has a great ethos as a company so i'm happy to give them my $!) so maybe he will find something similar or something else he likes if plan A doesn't work!
Just looked at Boxlunch👍 Great stuff😁
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Old 8 Nov 19, 09:55 AM  
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sarahdisney
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Did you manage to do a click and collect order in the end? Im having the same issues they are telling me my billing address has to be the shipping address but I want to collect in Florida.
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Old 10 Nov 19, 11:30 PM  
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chapea
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Hi I order every year nearly. this years order took 2 weeks (picked up last week). I use my UK credit card all the time and do pick up at store.

Saying that my daughter ordered in August and her order was refunded the next day and never got a reply to her email asking why so it does seem to be hit and miss.

The store itself isn’t very big and unless you want t shirts there is not a massive range
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Old 11 Nov 19, 02:46 PM  
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sarahdisney
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Originally Posted by chapea View Post
Hi I order every year nearly. this years order took 2 weeks (picked up last week). I use my UK credit card all the time and do pick up at store.

Saying that my daughter ordered in August and her order was refunded the next day and never got a reply to her email asking why so it does seem to be hit and miss.

The store itself isn’t very big and unless you want t shirts there is not a massive range

It kept cancelling my orders so I phoned them to put a order in they told me that if the billing address doesn't match the delivery address then the system will cancel the order. This makes no sense at all or it would be impossible for anyone to do a c&c but hey ho. So far the orders not been cancelled I just hope it arrives into the store while im there.
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Old 12 Nov 19, 03:57 PM  
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angelbabe
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Hot Topic and Boxlunch (Boxlunch are owned by Hot Topic) are a nightmare to try to order from. They have an F rating from the Better Business Bureau and online reviews speak volumes where they routinely cancel orders for no reason. Just wanted to warn people what to expect.

bbb/us/ca/city-of-in...794/complaints
trustpilot/review/hottopic
trustpilot/review/boxlunch
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