To good to be true? Should l worry?

Jacko5 · 25 Jul 19, 07:41 AM

Looking for advise on wether you think lve got a fab deal or if l need to ring and check.

Looking at my Thomas Cook manage my booking page l noticed our prebooked return seats had changed. I’d paid for a 2 and a 2 by the window and the aisle seat across from them but they had moved to 5 in a row. There was nothing else more suitable to change them to so l rang up. The agent confirmed there was nothing else and advised me to fill out the complaint form.

I asked if there was anything left in premium and how much it would be. He came back and said it would be £10 pp to upgrade so £50 and l would get a refund for the £116 l had already paid for the seats l was cancelling! Obviously l snapped his hand off. Sure enough my new confirmation came through which said premium and gave the row 5 seat numbers.

I had noticed while l was on hold and looking at the current flight prices for my flight that it said there wasn’t any premium seats available so lm not sure where these 5 have come from.

Should l just relax and accept lve got a bargain or would anyone else be a bit concerned ?

Thanks all.

tink111 · 25 Jul 19, 08:11 AM

That’s a tricky one! Hopefully you’ve got a bargain... if it isn’t too much hassle I would maybe double check that all is ok! Sounds like a great deal though 😁

Jacko5 · 25 Jul 19, 08:24 AM

Originally Posted by tink111

That’s a tricky one! Hopefully you’ve got a bargain... if it isn’t too much hassle I would maybe double check that all is ok! Sounds like a great deal though 😁

Thanks, I’m scared to ring and check in case they say it’s a mistake and try and charge me more!

Conno · 25 Jul 19, 08:45 AM

Originally Posted by Jacko5

Thanks, I’m scared to ring and check in case they say it’s a mistake and try and charge me more!

Fairly certain they can't do that if they've already charged you - and sent you a new confirmation. If it is a mistake - it could mean you're in for a nasty surprise when you checkin. I would rather find out now.

Mr Tom Morrow · 25 Jul 19, 08:45 AM

I would keep quiet and just rock up to check in. If they downgrade you to Econ they will have to refund you 75% of the cost of a PE ticket.

Guest · 25 Jul 19, 08:48 AM

I would just leave it, you don’t need to know premium availability came from, could be any kind of operational reason. If you can see your seats, relax and stop worrying.

oeamon · 25 Jul 19, 09:37 AM

just double check all the dates and times flight numbers on your conformation and they are all as you expect then I agree with others , I would just leave it.

itsmeGAV · 25 Jul 19, 10:03 AM

If you have it all in a brand new booking confirmation with your new PE Seat numbers/allocations then don't stress!

25 Jul 19, 08:45 AM	#5
	25 Jul 19, 08:45 AM Mr Tom Morrow Imagineer
Mr Tom Morrow Imagineer Join Date: Jul 14 Location: The Tiki Room. theDIBB Guidebook Pages Created: 3	I would keep quiet and just rock up to check in. If they downgrade you to Econ they will have to refund you 75% of the cost of a PE ticket. __________________ "PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976

25 Jul 19, 08:48 AM	#6
	25 Jul 19, 08:48 AM Guest Guest
Guest Guest	I would just leave it, you don’t need to know premium availability came from, could be any kind of operational reason. If you can see your seats, relax and stop worrying.