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Old 19 Jan 21, 07:12 PM  
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Annie17
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BA changes, hope someone can help!

Hi all

So bit of background, me and OH booked flights for feb 2021 for his 40th

We obviously couldn't go so got a voucher and booked flights for the fam for August 2021, with vulnerable people in our party we are hoping to change to Easter 2022 but we are wondering what would happen to the 350 from Februarys booking

Right now my booking shows £650 deposit paid and £350 was reduced from the balance

I cannot get through to BA x
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Old 19 Jan 21, 07:44 PM  
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meegraine
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I think they would give it all back to you. You can try talking to them via their online chat which you can access via the link below (need to do it on your phone though). A blue ‘start chat’ option should show on the bottom right. You’ll have to answer some automated questions but then it’ll give you an option to talk to a human. Alternatively you can tweet them! They’re really active on there

britishairways/en-gb...ickpage=H OME
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Old 19 Jan 21, 08:01 PM  
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Shooby doo
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Try Twitter, they take ages but eventually someone should get back to you. Only problem I can see is that you have moved it already but at the end of the day another voucher doesn't really harm them IYKWIM. Just a reminder that any voucher booking has to be completed by the end of Apr '22 so you can't start in Apr & come back in May.
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Old 19 Jan 21, 08:43 PM  
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Wolf1984
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I got through to them very quickly this morning. Try them on +44800727800
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Old 19 Jan 21, 09:03 PM  
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mason1
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If you request a voucher, you should get the original voucher value plus the deposit paid. We had the same issue. We requested a voucher for our August 20 deposit, and used it towards a holiday for April 21. It didn’t show in manage my booking, as they reduced the value of the holiday by the voucher amount. I requested a voucher as we wanted to cancel, and we received a voucher for the original voucher value (if that makes sense) so we didn’t lose out.
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Old 19 Jan 21, 10:09 PM  
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DonkeyCentreArf
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They are usually good at answering calls over the phone. I had a voucher and made a new booking online thinking there would be an option to use the voucher but (at that time) there wasn't one.

I called Customer Services and they advised that usually the vouchers are used against the balance rather than the deposit. However, if you specifically request it via email, they will adjust your booking so that it uses the voucher against the deposit and recredit your payment car.
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