Universal - amazing service

Orlandoguy · 17 Jan 21, 09:11 PM

I just want to put a shout out to guest services at universal Orlando resort for there amazing service I’ve just had. I called this evening to see if there was anything they could do for me with regards to my annual pass and the fact I haven’t been able to use it due to my May 2020 nov 2020 and now my March 2021 trips all being cancelled( I did renew my pass in July 2020 as was sure I’d get in nov and March... ) so they have agreed to put a block on my pass til i get to go back - sept 2021 is booked, I then call from the hotel the day before or go to guest services and they will reactivate the pass and I will have 15months to use it before I have to renew again, I thought I’d get a few extra months at a push but to get 15 months is outstanding and am so happy with the service I received

mike4scuba · 18 Jan 21, 04:19 PM

Shame Disney don't have the same high standards

lizzie145 · 18 Jan 21, 06:40 PM

universal have been way ahead of Disney with the annual passes. What goes around gets repaid with loyalty.

bighal · 18 Jan 21, 06:45 PM

Originally Posted by mike4scuba

Shame Disney don't have the same high standards

Probably something to do with Disney having far far more AP holders than Universal...

StevenC1872 · 19 Jan 21, 10:07 PM

Is there a UK guest services number for universal or a email enquiry address?

YorkshireT · 19 Jan 21, 10:14 PM

Bravo universal. I’m waiting to hear from Disney.

Orlandoguy · 19 Jan 21, 10:36 PM

[QUOTE=StevenC1872;14801105]Is there a UK guest services number for universal or a email enquiry address?[/QUOTE

I just called direct to Orlando

EmmaBolan · 22 Jan 21, 09:57 PM

This is great to hear. It's a shame we don't seem to be getting the same service

Trying to sort out our tickets with both Disney & Universal is just becoming one headache after another. Ready for this whole thing to be over

Can I ask does anyone have any email address they'd recommend using for Universal instead of me just using the message us on the website.

babbymint · 22 Jan 21, 10:10 PM

Yeah - ours would have expired in Aug 2020, I called in March 2020 and they froze the final 5 months on it, to be reactivated whenever we returned 👏

19 Jan 21, 10:07 PM	#5
	19 Jan 21, 10:07 PM StevenC1872 Trying for More Ears
StevenC1872 Trying for More Ears Join Date: Jul 20 Location: Glasgow	Is there a UK guest services number for universal or a email enquiry address?