virgin & CBR fiasco

[flossycandy]

Originally Posted by craaazyuk

Just had an email from the agent I booked in store with and she still does not know anymore. She said they are hoping to know by Monday at the latest, really hope it's before then!

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This is getting silly now. At this rate I will be flying out before they contact me.

[Guest]

They're "hoping to know by Monday" means at least Tuesday I reckon. :roll:

[fimcm]

Originally Posted by B0581

They're "hoping to know by Monday" means at least Tuesday I reckon. :roll:

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Which Monday are they referring to ! :angry:

[TeamJEM]

No news for us either. 😠

My DH however did receive a 'customer service satisfaction survey' and assures me he let them know exactly how he is feeling 😂

[craaazyuk]

Originally Posted by fimcm

Which Monday are they referring to ! :angry:

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Exactly! I'm getting more annoyed as time drags on and I said so much in my reply email. If a company like Virgin that I assume buys thousands of rooms off Disney a year can't come to an agreement with them quickly then what is the point of booking with them?! Not good service from either at the moment, if it wasn't for the dibb I would know nothing about this.

[Guest]

Someone on Facebook has just said Virgin have told them there's possibly no availability for a move and compensation is $25 per night to stay... wonder if this will be the case.
I've just tweeted @virginholshelp again - think I've irritated them today.

[Charmed Kirsty]

Originally Posted by B0581

Someone on Facebook has just said Virgin have told them there's possibly no availability for a move and compensation is $25 per night to stay... wonder if this will be the case.
I've just tweeted @virginholshelp again - think I've irritated them today.

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That sounds like poor compensation to me :angry:

[Guest]

I wonder if Virgin are taking the first offer that Disney now seem to be making to people on our behalf? I hope not!

[flossycandy]

Originally Posted by B0581

Someone on Facebook has just said Virgin have told them there's possibly no availability for a move and compensation is $25 per night to stay... wonder if this will be the case.
I've just tweeted @virginholshelp again - think I've irritated them today.

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I am starting to get upset now and I am beginning to wish that we cancelled when our flight got cancelled. How on earth can they keep on moving the goal posts. It is disgusting.

[craaazyuk]

Originally Posted by B0581

Someone on Facebook has just said Virgin have told them there's possibly no availability for a move and compensation is $25 per night to stay... wonder if this will be the case.
I've just tweeted @virginholshelp again - think I've irritated them today.

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Totally unfair and that is not enough compensation, how can they have some people staying at the same hotel that got $75 then £50 and now just $25pn!
I have an awful feeling the $25 has been agreed now all the travel agents are being notified.