Caribbean Beach Resort building works and Old Port Royal closure

[disney babe]

Originally Posted by macadoo

Even though it doesn't really affect my anymore as I moved, the impression I have got over the last 2 or 3 weeks is the more people have battled with wduk, the more they have dug their heels in to the point now they've flagged people's bookings to make sure no double discount is given (whereas before, the first few checking in got the £50 and $75).

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Exactly that's why I have kept quiet but think they wise now due to all the complaining

[robandanita]

Originally Posted by natanddaz

Just an update. Disney have finally come through for me i had to push but we now have offers of
1) suits at art of animation for ALL 3 rooms
2) cabins at fort wilderness

Tried to push for SSR but no availaility apparently.

Off now to do some research

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Great news! Once you decide you can get back to looking forward to your holiday.

[natanddaz]

Originally Posted by Gerddon

That's great news. two very different propositions though. Nearly comes down to space vs convenience. We took a move to the cabins but I have second guessed myself on that a few times after a bit of research. are you on dining plan

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Yes we on dining plan and i am a little concerned about that but at the same time the cabins would cost us another £2800 for the same 2 weeks this year 😨

[Trombyy]

Originally Posted by natanddaz

Just an update. Disney have finally come through for me i had to push but we now have offers of
1) suits at art of animation for ALL 3 rooms
2) cabins at fort wilderness

Tried to push for SSR but no availaility apparently.

Off now to do some research

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Great news, ask them to check the US stock for your dates, I did this on Friday to change from a pirate room booking to a standard room as the UK website showed no availability.

[papamouse]

Originally Posted by natanddaz

Just an update. Disney have finally come through for me i had to push but we now have offers of
1) suits at art of animation for ALL 3 rooms
2) cabins at fort wilderness

Tried to push for SSR but no availaility apparently.

Off now to do some research

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Brilliant happy planning

[papamouse]

Originally Posted by HerculesTiger

We got "Dear Guest... $75gc" email, and yes booked directly with Disney

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Apparently

Dear guest were sent to anyone staying at for who had registered on mde

And

Personalised ones were replied to if you had emailed them...

[Gerddon]

Originally Posted by natanddaz

Yes we on dining plan and i am a little concerned about that but at the same time the cabins would cost us another £2800 for the same 2 weeks this year 😨

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Dining isn't particularly convenient at the Cabins unless you splash further on a golf cart. We couldn't justify it ourselves so our plan is to cook breakfast in the cabin then eat at the parks, walking or getting boat to contemporary or wilderness lodge when in magic Kingdom and since we have a car, stopping at Disney springs a couple of times too.

[OrlandoFanJr]

Originally Posted by papamouse

Apparently

Dear guest were sent to anyone staying at for who.had registered on me

And

Personalised ones were replied to if you had emailed them...

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I'll await that reply to my complaint because I didn't get an email to the address that I use on mde, only the one that is on my booking.

[papamouse]

Originally Posted by macadoo

Even though it doesn't really affect my anymore as I moved, the impression I have got over the last 2 or 3 weeks is the more people have battled with wduk, the more they have dug their heels in to the point now they've flagged people's bookings to make sure no double discount is given (whereas before, the first few checking in got the £50 and $75).

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Originally Posted by disney babe

Exactly that's why I have kept quiet but think they wise now due to all the complaining

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That's simply not the case.

Before anyone had checked in. Long before I had a long conversation with a higher up.

They have absolutely no intention of giving double unless you have them by the curlies.

The word confusion was used several time insinuating we were confused.

That's why I've been saying for ages unless you have it in writing or have been verbally told by someone senior, you ain't getting both.

They offered both accidentally and closed the loophole. If you were offered both you have a case. But they wont give it without a fight.

So stay with 1 x 50 or 1 x 75
And / or raise a claim when you get back if you don't get the second.
Fight if you have been verbally offered x 2 until you have a cast iron guarantee you will get it.
Or take an expensive move so it feels like a win.

They totally messed up and now they wont admit and honour their mistake. Shameless.

[Guest]

Originally Posted by macadoo

We got an email booked with Disney direct, don't think those who booked with TAs did (though your TA should have contacted you). You will get the $75 gift card though because you haven't been offered any money off your total invoice (some who booked with Disney have and Orlando attractions, don't think any who booked through a TA were offered this). The offer was £50 off your invoice or $75 gift card.

Extra fastpasses were offered to very few dibbers a few months ago (most people weren't offered these) and not something that they are offering any more.

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My travel operator notified me about 3 weeks after it was on social media. It was also 4 days after I had told them that Disney had transferred me to another resort. The manager in the shop was fantastic, kept me informed and fought for my complaint.