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Old 1 Feb 16, 07:12 PM  
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#761
MickeyYay
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Its terrible some of you are still having problems.

We got upgraded resorts without any extra charge, our agent was fantastic.
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Old 1 Feb 16, 07:28 PM  
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#762
drphibes
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Location: Cumbria
Originally Posted by MickeyYay View Post
Its terrible some of you are still having problems.

We got upgraded resorts without any extra charge, our agent was fantastic.
hi mickeyYay,
who did you book through and which resort did you get upgraded to?
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Old 14 Feb 16, 03:57 PM  
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#763
drphibes
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at last after numerous emails to several departments, Virgin holidays have moved us to Yacht and beach club resort free of charge. It wasn't easy but I am very happy with this outcome.
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Old 15 Feb 16, 03:27 PM  
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#764
MickeyYay
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Originally Posted by drphibes View Post
at last after numerous emails to several departments, Virgin holidays have moved us to Yacht and beach club resort free of charge. It wasn't easy but I am very happy with this outcome.
Fantastic, well done. I think the works are too disruptive to risk not switching resorts!
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Old 15 Feb 16, 04:26 PM  
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#765
Kat22
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We have just spent five wonderful days at wilderness lodge, and could not fault the place. We only heard construction noise once and that was one morning we left a little later than normal. The staff couldn't do enough for you and the hotel is simply beautiful. I was given the option of moving but I'm glad we stayed put. We had an upgraded room and the room credit was very welcome! We are now staying at the hard rock hotel- club level. OMG amazing! Could stay forever. Just 3 1/2 days till we come home -boo!
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Old 15 Feb 16, 04:56 PM  
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#766
waterbaby75
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Originally Posted by Kat22 View Post
We have just spent five wonderful days at wilderness lodge, and could not fault the place. We only heard construction noise once and that was one morning we left a little later than normal. The staff couldn't do enough for you and the hotel is simply beautiful. I was given the option of moving but I'm glad we stayed put. We had an upgraded room and the room credit was very welcome! We are now staying at the hard rock hotel- club level. OMG amazing! Could stay forever. Just 3 1/2 days till we come home -boo!
So pleased to hear you had a great stay, makes me happy as I've lately wondered if we did the right thing to take the room credit and not move, especially seeing posts and photos on "the other site"! Could I ask about the room credit? Was it already applied when you got there? And what kind of things did you spend it on? We'll be there for 14 days so have $1400...hoping it's not too disruptive during the day when we go in May/June!
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Old 15 Feb 16, 05:14 PM  
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#767
Kat22
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Originally Posted by waterbaby75 View Post
So pleased to hear you had a great stay, makes me happy as I've lately wondered if we did the right thing to take the room credit and not move, especially seeing posts and photos on "the other site"! Could I ask about the room credit? Was it already applied when you got there? And what kind of things did you spend it on? We'll be there for 14 days so have $1400...hoping it's not too disruptive during the day when we go in May/June!
Hi there!
It was already on our account, I didn't have to ask, she told me as we checked in. Let me tell you it came in very handy! As for the construction work, there was a bit of work by the villas, so you only notice it when you walk to the bus stop. As you walk in to the main lobby, they have carefully boarded up one side of the rooms. It took me 3 days to even notice it. The staff were amazing. I had problems linking up my ultimate tickets to my memory maker. A lovely man called jay simply escorted me to the shop, I bought the memory maker card on my room account for $169 and then he refunded it back in full there and then- problem solved. We didn't eat at the whispering canyon cafe, but used the roaring forks every day. Really lovely. I wouldn't hesitate in recommending this resort. It's is so close to the magic kingdom. The transport links were excellent, and we had a wonderful time. As I said we are now at the hard rock- where do I begin? We never want to leave!
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Old 15 Feb 16, 05:41 PM  
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#768
drphibes
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Originally Posted by Kat22 View Post
We have just spent five wonderful days at wilderness lodge, and could not fault the place. We only heard construction noise once and that was one morning we left a little later than normal. The staff couldn't do enough for you and the hotel is simply beautiful. I was given the option of moving but I'm glad we stayed put. We had an upgraded room and the room credit was very welcome! We are now staying at the hard rock hotel- club level. OMG amazing! Could stay forever. Just 3 1/2 days till we come home -boo!
hi Kat22, glad you had a fantastic stay at wilderness lodge and the construction wasn't an issue. Enjoy the rest of your stay at the hard rock, hope the next 4 days go real slow for you!
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Old 15 Feb 16, 06:01 PM  
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#769
Kat22
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Originally Posted by drphibes View Post
hi Kat22, glad you had a fantastic stay at wilderness lodge and the construction wasn't an issue. Enjoy the rest of your stay at the hard rock, hope the next 4 days go real slow for you!
Thanks- hope you have a wonderful time as well and greetings from Hogsmeade!

Edited at 06:02 PM.
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Old 15 Feb 16, 06:01 PM  
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#770
DIBBadmin
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This thread has been automatically closed as it has not been posted on in 365 days.
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