Notices
General Chat This forum is for general topics and chat type threads.

Reply
 
Thread Tools Search this Thread Display Modes
Old 19 Jun 19, 12:46 PM  
Link to this Post
#21
shona
Apprentice Imagineer
 
Join Date: Aug 08
I might be in the minority but I think John Lewis customer service has really gone down hill. They recently tried to charge me 50 more in store than something on line and gave the excuse their systems in store were not up to date. They didn't believe me at first when I showed them what it said on line but when they realised codes matched they gave me back 50. When I asked for an apology the term 'punter' was used. When I then went on to look at reviews on customer service there were a lot of bad reviews.
shona is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 19 Jun 19, 02:30 PM  
Link to this Post
#22
Endeavour
Trainee Dibber
 
Endeavour's Avatar
 
Join Date: Jul 16
Agree completely. A big plus for JL for years was their never knowingly undersold guarantee. It does have associated terms and conditions, as it doesn't price match with online retailers, but we've had a couple of occasions where we were able to find something locally at a lower price and they went to extraordinary lengths to get out of refunding the difference. In both cases we took items back to JL and got a refund, and then bought at the cheaper store. What really irked though, was we looked over the next few days to see if they had reduced their prices to be in line with the cheaper retailer and they hadn't done so.

I think a lot of customers trust the never knowingly undersold guarantee, and as a result JL's practices now abuse that trust, resulting in them frequently being undersold!
Endeavour is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 03:42 PM.


Powered by vBulletin - Copyright © 2000 - 2020, Jelsoft Enterprises Ltd.
Latest News
Posted in Airlines
On 3rd August 9:48am
The Civil Aviation Authority (CAA) has conducted a review into airline refund practices during the... Read More »
Posted in Disneyland Paris
On 1st August 1:13pm
With the new Ratatouille ride coming to EPCOT at Walt Disney World, Disney has released... Read More »
Posted in Walt Disney World
On 30th July 9:26am
Disney has not only been welcoming guests back to their theme parks, they have also... Read More »


theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.2865
CaxtonFX  $1.2693
Covent Garden FX  $1.2799
FAIRFX  $1.2775
John Lewis  $1.2902
M&S  $1.2666
Post Office  $1.2651
Sainsburys  $1.2737
TESCO  $1.2752
Travelex  $1.2713
Updated: 15:30 07/08/2020
Euro Rates
ASDA  €1.0862
CaxtonFX  €1.0792
Covent Garden FX  €1.0903
FAIRFX  €1.0810
John Lewis  €1.0890
M&S  €1.0698
Post Office  €1.0678
Sainsburys  €1.0830
TESCO  €1.0846
Travelex  €1.0802
Updated: 15:30 07/08/2020

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now