Special Assistance at TUI - Email anyone ?

[whiteswan]

Hi

We fly next Tuesday on TOM122 from Manchester - only booked a few days ago.

I rang special assistance before I booked to request bulkhead seats as I do with Virgin every single year.

I spoke to a lovely chap who said yes he could reserve me 2 and that I should ring back with my booking reference.

So this I did - but on calling back spoke to a lady who said this is not possible and that I would have to pay if I wanted seats with more leg room - however I am unable to do this on my booking when I log in as none are showing as available.

I explained to the lady that I had called previously and she said the chap was wrong in what he was saying.

I called back the next day and met with a similar response - they said they would request wheelchair to get on plane but could do nothing about the seating.

I'm a bit lost now - I fully understand that if there is babys on board that require bulkhead they get priority - but why do TUI not have welfare seating - does anybody have an email address for them please ?

Dave

[coggie]

Can't help with the email but we were able to book bulkhead for my wife when we flew to Jamaica a few years back so it could be done then. If possible I'd pop in to a TUI store and see if they can sort it even if you booked online

[Galela1986]

We were told for our August flights they would book free seats together but couldn’t have extra leg room seats unless we paid for them.

[whiteswan]

Originally Posted by Galela1986

We were told for our August flights they would book free seats together but couldn’t have extra leg room seats unless we paid for them.

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It's crazy - never had this problem with Virgin - or even last June with TUI ?


Dave

[tomdan]

We were told we would have to pay extra if we wanted extra leg room! Also i couldng book yet they told me it was to early, yet when i asked about extra leg room they said if i went into a Tui shop once i paid extra i could then receive my seat numbers! Think ig does depend who you get i am going to wait a big longer and phone again,but if there is an email address out there i could try that

[DisneyExplorer]

I am paralysed . Fly with tui each year and have to pay to book the seats I need, didn’t need to do that with Thomas cook years ago but prefer tui so just pay and treat as part of the holiday

Booked right on release for 2019 and row 1 already gone

[whiteswan]

Originally Posted by DisneyExplorer

I am paralysed . Fly with tui each year and have to pay to book the seats I need, didn’t need to do that with Thomas cook years ago but prefer tui so just pay and treat as part of the holiday

Booked right on release for 2019 and row 1 already gone

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Personally I think that's awful service - I will see how I get on at airport on Tuesday morning - I sent an email but did not get a reply.

Dave

[tomdan]

Originally Posted by whiteswan

Personally I think that's awful service - I will see how I get on at airport on Tuesday morning - I sent an email but did not get a reply.

Dave

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Let us know how you go on and have a great holiday

[whiteswan]

Hi

I had a reply from their facebook page - they said to call the special assistance number - which I had already done...……..so I will see what happens at airport.

Dave

[tomdan]

Fingers crossed then. When i rang them they just made a note on the booking but couldn't book seats as it was to far out! Will give them another ring after xmas as we do have a while before we go. Anyway have a good holiday