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Additional Support Needs & DAS Help & advice |
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6 Jun 18, 08:35 AM |
#1
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Imagineer
Join Date: Nov 06
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Special Assistance at TUI - Email anyone ?
Hi
We fly next Tuesday on TOM122 from Manchester - only booked a few days ago. I rang special assistance before I booked to request bulkhead seats as I do with Virgin every single year. I spoke to a lovely chap who said yes he could reserve me 2 and that I should ring back with my booking reference. So this I did - but on calling back spoke to a lady who said this is not possible and that I would have to pay if I wanted seats with more leg room - however I am unable to do this on my booking when I log in as none are showing as available. I explained to the lady that I had called previously and she said the chap was wrong in what he was saying. I called back the next day and met with a similar response - they said they would request wheelchair to get on plane but could do nothing about the seating. I'm a bit lost now - I fully understand that if there is babys on board that require bulkhead they get priority - but why do TUI not have welfare seating - does anybody have an email address for them please ? Dave |
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6 Jun 18, 08:46 AM |
#2
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Imagineer
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Can't help with the email but we were able to book bulkhead for my wife when we flew to Jamaica a few years back so it could be done then. If possible I'd pop in to a TUI store and see if they can sort it even if you booked online
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7 Jun 18, 09:25 AM |
#3
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slightly serious Dibber
Join Date: Oct 15
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We were told for our August flights they would book free seats together but couldn’t have extra leg room seats unless we paid for them.
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8 Jun 18, 12:21 AM |
#4
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Thread Starter
Imagineer
Join Date: Nov 06
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8 Jun 18, 08:21 PM |
#5
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Imagineer
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We were told we would have to pay extra if we wanted extra leg room! Also i couldng book yet they told me it was to early, yet when i asked about extra leg room they said if i went into a Tui shop once i paid extra i could then receive my seat numbers! Think ig does depend who you get i am going to wait a big longer and phone again,but if there is an email address out there i could try that
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8 Jun 18, 09:47 PM |
#6
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Imagineer
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I am paralysed . Fly with tui each year and have to pay to book the seats I need, didn’t need to do that with Thomas cook years ago but prefer tui so just pay and treat as part of the holiday
Booked right on release for 2019 and row 1 already gone
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10 Jun 18, 01:36 PM |
#7
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Thread Starter
Imagineer
Join Date: Nov 06
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10 Jun 18, 05:58 PM |
#8
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Imagineer
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11 Jun 18, 09:12 AM |
#9
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Thread Starter
Imagineer
Join Date: Nov 06
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Hi
I had a reply from their facebook page - they said to call the special assistance number - which I had already done...……..so I will see what happens at airport. Dave |
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11 Jun 18, 04:26 PM |
#10
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Imagineer
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Fingers crossed then. When i rang them they just made a note on the booking but couldn't book seats as it was to far out! Will give them another ring after xmas as we do have a while before we go. Anyway have a good holiday
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