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29 Apr 20, 10:05 AM |
#1
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Imagineer
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Well done to Universal Guest Services...Annual Pass Extension.
Universal Guest Services have extended our Annual Passes (which were due to expire 29/01/2021 + amount of days the parks have been closed due to Covid) until our next holiday in October 2021.
Well done Universal, fantastic customer service
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Aug/Sept 2023 - Bella Vida Apr/May 2023 - Worldquest, LBV, Oct/Nov 2022 - LPB/Storey Lake Resort, Oct/Nov 2019 - RPR/POR, Nov 2017 - AoA/Championsgate, Feb 2017 - POR, Oct 2015 - POR |
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29 Apr 20, 10:24 AM |
#2
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Imagineer
Join Date: Oct 11
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My annual pass is due to expire next month. We was supposed to be going this month. Will they extend by the amount of days closed added as soon as they open. We will not get back until next year so will I be able to use the days then or not
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29 Apr 20, 10:33 AM |
#3
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Thread Starter
Imagineer
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Hi there
If you send an email to their guest services and just explain you wont be able to travel until next year, they will more than likely extend your pass (or just make it so that you are able to use it on the dates that you are due to holiday) They were really helpful
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Aug/Sept 2023 - Bella Vida Apr/May 2023 - Worldquest, LBV, Oct/Nov 2022 - LPB/Storey Lake Resort, Oct/Nov 2019 - RPR/POR, Nov 2017 - AoA/Championsgate, Feb 2017 - POR, Oct 2015 - POR |
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29 Apr 20, 10:46 AM |
#4
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Imagineer
Join Date: Oct 11
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I have emailed twice and they have just replied they will extend it but not saying when I can use them. Which email address did you use please
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29 Apr 20, 11:36 AM |
#5
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Thread Starter
Imagineer
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__________________
Aug/Sept 2023 - Bella Vida Apr/May 2023 - Worldquest, LBV, Oct/Nov 2022 - LPB/Storey Lake Resort, Oct/Nov 2019 - RPR/POR, Nov 2017 - AoA/Championsgate, Feb 2017 - POR, Oct 2015 - POR |
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30 Apr 20, 11:25 AM |
#6
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Imagineer
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Universal are very good and understand that UK guests cant travel at a drop of the hat.
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June 06, August 07, September 18, January 19, September 19, February 20, December 21, February 22, December 22, February 23, February 24 |
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2 May 20, 07:28 AM |
#7
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Imagineer
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Hi op, thanks for the info, I sent an email to them on Thursday as I’m in the same situation as you, we should be there right now!
I’ve grovelled and begged, but not had a response yet, how long did they take to come back to you?
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Easter 2011 Legacy Park Villa fl. Aug/Sept 2013 Thousand Oaks Villa fl. April 2015 Lake Wilson Preserve Villa fl. May 2017 the sanctuary, West Haven villa Fl. October 2019 Pier 60 & Highlands Reserve villa fl May 2020 endless summer and Aventura |
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2 May 20, 07:48 AM |
#8
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Imagineer
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We are in the same position, ours expire on 27th May and we should of been going in 16 days 😭
Off to email them! |
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2 May 20, 08:19 AM |
#9
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Imagineer
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Please update if you get a response, I will do the same! Will be interesting to see if we all get the same result, sometimes it depends on who deals with your query.
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Easter 2011 Legacy Park Villa fl. Aug/Sept 2013 Thousand Oaks Villa fl. April 2015 Lake Wilson Preserve Villa fl. May 2017 the sanctuary, West Haven villa Fl. October 2019 Pier 60 & Highlands Reserve villa fl May 2020 endless summer and Aventura |
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2 May 20, 05:35 PM |
#10
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Imagineer
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My annual pass runs out next Saturday, not going til November now I doubt they would extend my pass til then but no harm in chatting with them to see
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