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Old 21 Sep 20, 02:30 PM  
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#21
Fluffypenguin
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Originally Posted by Claudette View Post
Iím inclined to go against the grain here as there is a part of me that thinks it would be better to resign than be dismissed. If you have already decided you donít want to work there and it is causing you anxiety then sometimes it is better to walk away.

However I will caveat that it really does depend on the quality of their evidence versus your evidence. Were you calling them all day and every day when the lines werenít working? Can you prove this? Do you know what their investigation has involved?

I would try to get hold of a copy of your organisations disciplinary process and ensure that it has been followed correctly.
This is sort of my thinking too. At the end of the day Iíve been pushing myself so hard trying to care for my mum whilst I work and something needed to give anyway, at least this way Iíll be able to concentrate on my own mental health and Iíll be able to help my mum too.
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Old 21 Sep 20, 02:45 PM  
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Island mamma
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Interesting that HR have stated a position on what happens if you resign before there has been a hearing.
What advice is your union giving you?
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Old 21 Sep 20, 02:49 PM  
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munmun
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Originally Posted by Fluffypenguin View Post
This is sort of my thinking too. At the end of the day Iíve been pushing myself so hard trying to care for my mum whilst I work and something needed to give anyway, at least this way Iíll be able to concentrate on my own mental health and Iíll be able to help my mum too.
Seems to me you have a plan in mind so if you think it's the right one then go for it.
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Old 21 Sep 20, 02:54 PM  
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#24
Fluffypenguin
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Originally Posted by Island mamma View Post
Interesting that HR have stated a position on what happens if you resign before there has been a hearing.
What advice is your union giving you?
I double checked with them, as I didnít want to make a decision without knowing.
Basically theyíve said that ultimately it is my decision, they have said if I donít go ahead and I resign then the disciplinary wonít go ahead and that will be that basically.
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Old 21 Sep 20, 02:56 PM  
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Originally Posted by munmun View Post
Seems to me you have a plan in mind so if you think it's the right one then go for it.
I think so yes. When I posted I was in two minds, but evaluating everything, I think Iíve made the best decision.

Although Iíve always been a very good employee, there was no denying the job was damaging for my mental health, thereís only so much abuse you can take from customers and in reality Iím not really suited to this job anyway, maybe this is the push I needed.
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Old 21 Sep 20, 03:05 PM  
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400ixl
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If you do then decide to take a break, you have a very legitimate reason for resigning and having a career break when it comes to the interview process in the future. Being a carer for your Mum.

You may be able to make a claim for support as a carer as well to ease the financial impact.

Equally, if you decide to fight, then there is an onus on the employer to prove that they made every reasonable attempt to resolve your issues as well.

Have I understood it correctly that the calls came through and you could hear the customer, but they could not hear you? If so, do your organisation record calls? That would be evidence that what you are saying is not fabricated.

Do your company have an SLA for responding to incidents? If so, what level did you get it escalated to and what is the response time SLA. Did they meet this?

I would spin this and put all of the pressure on them to evidence how they dealt with a business impacting incident that you raised. How did the meet their SLA's, what internal escalation process do they have and did they follow it. If so, prove it.

Good luck in whatever you decide.
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Old 21 Sep 20, 03:12 PM  
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Island mamma
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I agree that in a future interview you could legitimately say you took a career break to care for your mum and even that the added pressures of WFH without adequate support tipped the balance for you ( but be careful if you might WFH in a new role).
If you don't resign then it sounds like you will have more of the same issues because they haven't actually resolved the problem, which may be enough to claim constructive dismissal but you would need specialist advice from your union on that.
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Old 21 Sep 20, 03:32 PM  
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#28
Fluffypenguin
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Originally Posted by 400ixl View Post
If you do then decide to take a break, you have a very legitimate reason for resigning and having a career break when it comes to the interview process in the future. Being a carer for your Mum.

You may be able to make a claim for support as a carer as well to ease the financial impact.

Equally, if you decide to fight, then there is an onus on the employer to prove that they made every reasonable attempt to resolve your issues as well.

Have I understood it correctly that the calls came through and you could hear the customer, but they could not hear you? If so, do your organisation record calls? That would be evidence that what you are saying is not fabricated.

Do your company have an SLA for responding to incidents? If so, what level did you get it escalated to and what is the response time SLA. Did they meet this?

I would spin this and put all of the pressure on them to evidence how they dealt with a business impacting incident that you raised. How did the meet their SLA's, what internal escalation process do they have and did they follow it. If so, prove it.

Good luck in whatever you decide.
Yeah, my mumís health mentally and physically is not great and she does need me. Iím lucky we can just about manage financially without my wage, albeit without any luxuries, but as long as Iíve got a roof over my head and some food in the cupboard thatís the main thing. Mental health and sanity has to come first I guess.

Basically the calls sounded silent to me, I couldnít hear anything, but the calls are recorded and according to my employer the customer was speaking, but I was not. Which I canít understand, but our calls are forwarded, so the customer rings the main number and then the system forwards it over to our landline, basically my landline is permanently open if Iíve explained that right. The other issue was that I didnít ring all of these people back when they cut off, which I admit fault for, however it was a very busy time and we were under so much pressure I just carried on, my mistake.

Iím not sure if they do have an SLA, I would think they might. I know the issues were never fully dealt with though, I complained endlessly about how poor my phone line was and how quiet it was and nothing ever happened.

I think a break and a career change is in order, time to start to bettering myself for the next job I think.
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Old 21 Sep 20, 04:02 PM  
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Update- Iíve made my decision, my notice will be handed in tomorrow. Onwards and upwards and all that...
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Old 21 Sep 20, 04:55 PM  
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Originally Posted by Fluffypenguin View Post
Update- Iíve made my decision, my notice will be handed in tomorrow. Onwards and upwards and all that...
Good luck for the future.
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