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Old 8 Aug 22, 09:10 PM  
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pchivvy
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Am I being unreasonable?

I booked a BA holiday about 10 months ago and decided at the time to upgrade to Wt plus as a surprise given our last holiday got cancelled due to Covid. This afternoon, I took it one step further and upgraded again to Club World on the return leg. Only to find 20 minutes later, they email HIM rather than myself as the lead passenger, with details of the change, so now he knows about both upgrades.

I am really disappointed as i wanted this to be a surprise and was simply told by the agent I complained to, that 1- I. Can’t make a formal complaint until after I return and 2- he’s an executive member so he might always get any email. My point is why should he get it- its my booking, not his!

Am i being unreasonable?
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Old 8 Aug 22, 09:12 PM  
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sully301
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You always get emailed any changes to your booking if you are signed up. So while frustrating BA are doing the right thing.
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Old 8 Aug 22, 09:13 PM  
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Disney_Jess
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Bizarrely this has happened a few times recently, to me and others - whenever I make a change, I don’t get the email confirmation, but my partner (not the main passenger, and not the one who booked the holiday) does!
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Old 8 Aug 22, 09:14 PM  
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pchivvy
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Originally Posted by sully301 View Post
You always get emailed any changes to your booking if you are signed up. So while frustrating BA are doing the right thing.
I totally get, we would receive an email, but why would it be sent to him rather than to the person who made the booking?
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2017- Eeyores Escape
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2012-8 nights AKL, 7 BWV
2011- Disneys Port Orleans Riverside
2004-2010- Various Villas, RPR
2002- All Star Movies, Clearwater
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Old 8 Aug 22, 09:16 PM  
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sully301
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Originally Posted by pchivvy View Post
I totally get, we would receive an email, but why would it be sent to him rather than to the person who made the booking?
I don't know, just know that if I've made the booking and DH was on there too as he has an exec club membership he also gets and email.
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Feb 2003 AKL, April 2003 Villa, June 2003 ASMu Nov 2003 OKW, Dec 2003 CSR & PVR, Aug 2007 Pop Century, Aug 2011 RPR & OKW, Dec 2012 POFQ & BLT. Aug 2015 Disney Magic, Sep 2016 ASsports, Sep 2019 OKW, March 2020, Holiday Inn Celebration. 2021 CSR, Sep 22 Pop Century, BLT & AKL. Feb23 Dockside US. Aug 23 Disney Dream, Jan 24 ASSp Sep 2024 ASSp
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Old 8 Aug 22, 09:18 PM  
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pchivvy
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Originally Posted by sully301 View Post
I don't know, just know that if I've made the booking and DH was on there too as he has an exec club membership he also gets and email.
I just find that very odd. I wouldn’t expect details of essentially a financial transaction emailed to anyone other than the person who was responsible for it.

Maybe my expectations are out of kilter here.
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2017- Eeyores Escape
2013 and 2014- Hampton Lakes
2012-8 nights AKL, 7 BWV
2011- Disneys Port Orleans Riverside
2004-2010- Various Villas, RPR
2002- All Star Movies, Clearwater
2001- Holiday Inn
2000- All Star Movies
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Old 8 Aug 22, 09:18 PM  
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munmun
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If his exec club number is in the booking he will get change information. If you want it to be private do not enter anyone else's exec club number it can be added after the flight.

My husband has no interest in flight bookings so all his exec club emails come to me, that way I manage the bookings.

It's normal practice for all people who have emails attached to the booking (through exec club) to be emailed with changes
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Old 8 Aug 22, 09:26 PM  
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pchivvy
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He doesn’t have an exec number that I can see…. Maybe I just need to sleep on it.

Thanks for the explanation- it will have to be a disappointing ‘lesson learnt’ I guess.
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2017- Eeyores Escape
2013 and 2014- Hampton Lakes
2012-8 nights AKL, 7 BWV
2011- Disneys Port Orleans Riverside
2004-2010- Various Villas, RPR
2002- All Star Movies, Clearwater
2001- Holiday Inn
2000- All Star Movies
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Old 8 Aug 22, 09:38 PM  
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sully301
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They must have his email from when you booked the flights then. I do understand your frustration though
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April 2002 ASMu, Dec 2002 Villa,
Feb 2003 AKL, April 2003 Villa, June 2003 ASMu Nov 2003 OKW, Dec 2003 CSR & PVR, Aug 2007 Pop Century, Aug 2011 RPR & OKW, Dec 2012 POFQ & BLT. Aug 2015 Disney Magic, Sep 2016 ASsports, Sep 2019 OKW, March 2020, Holiday Inn Celebration. 2021 CSR, Sep 22 Pop Century, BLT & AKL. Feb23 Dockside US. Aug 23 Disney Dream, Jan 24 ASSp Sep 2024 ASSp
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Old 8 Aug 22, 09:44 PM  
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munmun
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Originally Posted by pchivvy View Post
He doesn’t have an exec number that I can see…. Maybe I just need to sleep on it.

Thanks for the explanation- it will have to be a disappointing ‘lesson learnt’ I guess.
Sorry this has happened but they must have his email from somewhere, maybe when you booked. Very annoying.
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