Magic Band Ordering

[Tone Arranger]

Another Magic band question. Many visits to WDW, first time in a Disney Hotel, Beach Club.

Understand we get a free Magic Band on arrival but that we can upgrade for $10, in advance, to a better one. We booked through Virgin Holidays.

I access my MDE account, from previous visits, and can see my Hotel booking, my ADR's and my Fastpasses, but cannot see tickets or order a MAgic Band.

I have a voucher from VH which says that my tickets will be included on my Magic Band, so not too worried about that.

But cannot order a Magic Band upgrade, each time it tells me I don't have permission to access that page.

"Access Unavailable
You do not have permission to access this page."

Anyone overcome this, what am I doing wrong ? I've been trying for over a week now, VH are no help, phoning the WDW number sends me round a loop and gets me nowhere.