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Old 19 Jun 21, 08:08 PM  
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#121
Cloverlady
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Originally Posted by Fraggle35 View Post
Can anyone who has asked for a refund would you please let me know when you receive the money. Is it supposed to be 7days?
Promised 7 days on 19th May when our flight cancelled.
Heard nothing since. No refund yet.
So, phoned again yesterday.
Told EXACTLY same thing, just given a new ref number. 3rd one now.

Was avoiding doing chargeback, but seems might as well get on with it...
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Old 19 Jun 21, 08:46 PM  
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#122
lam
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Even with the coronavirus, airlines are legally obliged to reimburse you within 7 days of cancellation/ notification of cancellation.

When my flights were cancelled last year, I didn't know this.

Even although my flights were clearly cancelled, I had opted for a voucher before I got the cancellation letter because I thought it'd be quicker.
Big Mistake it took me months to get my voucher!

GET A REFUND & if they don't give it with 7 days, DO A CHARGEBACK
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Old 19 Jun 21, 08:58 PM  
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#123
lam
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Forgot to add
IF you choose a voucher

BE CAREFUL as my Aer Lingus voucher states it is only valid for 5 years from the date of issue

Only valid in the currency of the original flights booked

AND
CANNOT be used for any partner airlines or segments OR Codeshares

SO I can only book direct flights with AL to destinations inc USA or Europe.
IF the aircraft is not operated by AL, my voucher can't be used?

SO applying the same rule in the UK, if you booked in sterling, your voucher is only valid for flights from the UK
PLUS, if you go 'indirect', the voucher WONT be accepted for any flight NOT OPERATED BY AER LINGUS ie NO CODESHARE


Maybe their rules are different for the UK. You need to check carefully before committing to a voucher.

You have to go direct with AL
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Old 19 Jun 21, 09:01 PM  
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#124
YorkshireT
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Seems Aer Lingus have Eastern Europeans working at home as their call staff. English and attitude not always that great, certainly in comparison to BA when I’ve spoken to them.
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Old 21 Jun 21, 08:36 AM  
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#125
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Hi, just to share, i direct mailed AL on twitter quoting my cancellation reference asking them to process it ASAP. I got an email back saying that it has been done and I should see them money back on my credit card in the next 7 days. Hopefully this goes thru. Just thought it may help other dibbers. Cheers
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Old 21 Jun 21, 09:32 AM  
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#126
YorkshireT
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Originally Posted by Nazzer View Post
Hi, just to share, i direct mailed AL on twitter quoting my cancellation reference asking them to process it ASAP. I got an email back saying that it has been done and I should see them money back on my credit card in the next 7 days. Hopefully this goes thru. Just thought it may help other dibbers. Cheers
Just tried this and they want me to fill in forms- shouldn’t be required.
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Old 21 Jun 21, 10:07 AM  
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#127
Nazzer
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Originally Posted by YorkshireT View Post
Just tried this and they want me to fill in forms- shouldn’t be required.
No shouldn't be needed if you already have a cancellation reference number? 🤷
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Old 21 Jun 21, 10:52 AM  
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#128
YorkshireT
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Originally Posted by Nazzer View Post
No shouldn't be needed if you already have a cancellation reference number? 🤷


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Edited at 11:04 AM.
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Old 21 Jun 21, 11:55 AM  
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#129
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Originally Posted by YorkshireT View Post


the support desk opens at 8am. If you call them at 7.59 and keep trying you shouldn't have to go thru much pain to start the refund process. When you get the cancellation reference number you can then drop them a DM on twitter with the ref number to try and get it progressing quicker... good luck..
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Old 21 Jun 21, 01:02 PM  
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#130
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Refund officially requested online thanks for the link. Few people have posted about chargebacks so il not hold on to much hope. If the flight is back operating prior to getting my money il just take the seats back
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